IT Support Apprentice
| Dyddiad hysbysebu: | 18 Medi 2025 |
|---|---|
| Cyflog: | £283.12 bob wythnos |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Hydref 2025 |
| Lleoliad: | OX16 4HY |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Lifetime Training |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | VA/245652-37853 |
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Main duties and responsibilities
Service Desk and Technical Assistance:
· First line 'break-fix' assistance to school based users as directed by the site Service Desk queue
· Use the service desk software to report, log and correspond to requests
· Communicate with school-based staff to inform them of action and progress of reported problems
· Assist school-based staff and students with technical issues*
· Provide high levels of customer service
Hardware/Software Support and Fault Diagnosis:
· First line support for workstation and laptop support. Assessment and resolution of hardware/software issues
· First line support for printers. Basic assessment and resolution of hardware issues
· First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues
· First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues · First line support for wireless access points and hardwired network points. Basic assessment and resolution of issues
· Complete trouble-shooting tasks on supported infrastructure as directed by the service desk.
· Test and change cables as required. (Network, USB, serial, parallel etc)
· Change and diagnose hardware equipment as directed by the service desk Routine Maintenance and Service Tasks:
· Complete software installations on workstations and laptops as directed by the service desk
· Complete deployment of images to workstation or laptops as directed by the service desk
· Change and replace printer consumables, paper as required
· Restore workstation/laptop images as directed by the service desk
· Complete Active Directory maintenance tasks as directed by the service desk
· Complete backup restores as directed by the service desk
· Complete routine hardware/software maintenance tasks as directed by the service desk
· Report breakages, vandalism or reoccurring problems to the service desk
· Maintain school asset record systems
· Maintain school stock systems