Complaint Service Improvement Officer JM RQ1606303
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £19.30 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 17 October 2025 |
| Location: | Greenwich, London, SE18 6HQ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | JM RQ1606303 |
Summary
What's involved with this role:
Complaint Service Improvement Officer
JM RQ1606303
£19.30 per hour PAYE
Contract Length: 3 months
35 hours per week
Location: Greenwich, London SE18 9HQ
We are looking for a proactive and detail-oriented Complaint & Service Improvement Officer to join our Community Services Directorate. This is an exciting opportunity for someone with strong analytical, organisational and communication skills who is passionate about improving services and ensuring the highest standards of customer care.
Key Responsiblities:
Handle and coordinate all customer complaints, MP and Member enquiries, Ombudsman enquiries, and other statutory correspondence on behalf of the Directorate and Departmental Management Team (DMT).
Manage and process Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs) in line with legislative procedures and corporate guidelines.
Lead and support service improvement initiatives within the Directorate, identifying opportunities for change and making recommendations to managers and DMT.
Analyse, allocate and collate representations, ensuring robust record-keeping and reporting.
Produce and maintain departmental procedures, ensuring compliance with corporate policies and statutory requirements.
Support the Directorate with project work and administrative tasks, contributing to the delivery of efficient and customer-focused services.
Research best practice and propose innovative improvements to enhance service delivery.
Essential Requirements:
We are looking for someone who can bring:
Proven experience in handling complaints, statutory enquiries, or information governance requests (FOI, EIR, DPRs).
Strong organisational skills with the ability to manage competing priorities.
Excellent written and verbal communication skills, with the ability to draft clear, professional responses.
Analytical thinking with attention to detail, accuracy and consistency.
Confidence in engaging with staff, managers and stakeholders to influence and implement improvements.
A strong customer service ethos and commitment to continuous improvement.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: JM RQ1606303
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.