Customer Service Support
| Dyddiad hysbysebu: | 17 Medi 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Hydref 2025 |
| Lleoliad: | 15 St Andrews Road, Huddersfield HD1 6SB |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Polyseam Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Department: Customer Service
Location: 15 St Andrews Road, Huddersfield, HD1 6SB
Hours: 37.5 hours per week
Shift: Monday – Thursday 8:30 am to 5:00 pm, Friday 8:30 am to 3:30 pm
Reporting to: Service Director
Salary Range: Dependent on experience
Job Summary
We are seeking a highly motivated and personable administrator to join our team. As a first point of contact for our company, the ideal candidate will embody charisma and professionalism, ensuring an exceptional standard of hospitality and support for all customers and visitors. Additionally, this role will involve delivering outstanding customer service to our varied customer base while efficiently processing sales orders.
Key Responsibilities
Provide a high level of customer service via email and telephone communication.
Oversee end-to-end sales order processing, from order entry and confirmation to coordination with production and logistics teams. Ensure all customer requirements are accurately captured and communicated, proactively update customers on order status, and address any changes or delays throughout the production cycle.
Address all customer enquiries, taking action as needed or ensuring they are passed to the appropriate individual or department.
Provide cover for fellow customer service support roles as necessary.
Welcome all guests on-site and accommodate them accordingly.
Maintain security for the building by adhering to Visitors & Contractors procedures.
Manage the switchboard and keep track of guests arriving for appointments and their departure.
Provide refreshments for visitors and maintain the boardroom and other meeting rooms.
Quality Improvement
Identify and process quality improvement records, reporting any non-conformance or potential issues, along with corrective actions.
Work closely with colleagues to achieve the aims and objectives of the business, fostering a team approach to meet customer and business requirements.
General Responsibilities
Participate fully in the life of the company, contributing to a positive team environment.
Perform all other administration tasks as required.
Qualifications
Excellent communication and interpersonal skills.
Strong organisational abilities and attention to detail.
A positive attitude with a customer-oriented mindset.
Previous experience in a front-facing role or customer service is a plus.
Proficient in using customer management software and MS Office.
Working Conditions
Office Environment: This position is based in a dedicated reception area for welcoming visitors. The work environment is professional and dynamic, requiring interaction with both customers and team members.
Hours: Standard working hours are 8:30 am to 5:00 pm Monday to Thursday and 8:30 am to 3:30 pm Friday, with occasional flexibility required to accommodate visitor schedules or special events.
Equipment: The role involves the use of standard office equipment, including computers, telephones, and the switchboard. Proficiency in relevant software applications is essential.
Team Environment: The role involves collaboration with various departments and team members, fostering a supportive and communicative work culture.
Professional Development: Opportunities for training and professional development may be available to enhance skills and advance within the company.
Health and Safety: Adherence to health and safety regulations is mandatory, ensuring a safe and secure working environment for all employees and visitors.
To apply for the advertised position, please email your CV and cover letter to HR@polyseam.com. Alternatively, if you’re local to our Huddersfield head office, you can drop off a hard copy at reception. Polyseam is an equal opportunity employer and welcomes applicants from all backgrounds.
Location: 15 St Andrews Road, Huddersfield, HD1 6SB
Hours: 37.5 hours per week
Shift: Monday – Thursday 8:30 am to 5:00 pm, Friday 8:30 am to 3:30 pm
Reporting to: Service Director
Salary Range: Dependent on experience
Job Summary
We are seeking a highly motivated and personable administrator to join our team. As a first point of contact for our company, the ideal candidate will embody charisma and professionalism, ensuring an exceptional standard of hospitality and support for all customers and visitors. Additionally, this role will involve delivering outstanding customer service to our varied customer base while efficiently processing sales orders.
Key Responsibilities
Provide a high level of customer service via email and telephone communication.
Oversee end-to-end sales order processing, from order entry and confirmation to coordination with production and logistics teams. Ensure all customer requirements are accurately captured and communicated, proactively update customers on order status, and address any changes or delays throughout the production cycle.
Address all customer enquiries, taking action as needed or ensuring they are passed to the appropriate individual or department.
Provide cover for fellow customer service support roles as necessary.
Welcome all guests on-site and accommodate them accordingly.
Maintain security for the building by adhering to Visitors & Contractors procedures.
Manage the switchboard and keep track of guests arriving for appointments and their departure.
Provide refreshments for visitors and maintain the boardroom and other meeting rooms.
Quality Improvement
Identify and process quality improvement records, reporting any non-conformance or potential issues, along with corrective actions.
Work closely with colleagues to achieve the aims and objectives of the business, fostering a team approach to meet customer and business requirements.
General Responsibilities
Participate fully in the life of the company, contributing to a positive team environment.
Perform all other administration tasks as required.
Qualifications
Excellent communication and interpersonal skills.
Strong organisational abilities and attention to detail.
A positive attitude with a customer-oriented mindset.
Previous experience in a front-facing role or customer service is a plus.
Proficient in using customer management software and MS Office.
Working Conditions
Office Environment: This position is based in a dedicated reception area for welcoming visitors. The work environment is professional and dynamic, requiring interaction with both customers and team members.
Hours: Standard working hours are 8:30 am to 5:00 pm Monday to Thursday and 8:30 am to 3:30 pm Friday, with occasional flexibility required to accommodate visitor schedules or special events.
Equipment: The role involves the use of standard office equipment, including computers, telephones, and the switchboard. Proficiency in relevant software applications is essential.
Team Environment: The role involves collaboration with various departments and team members, fostering a supportive and communicative work culture.
Professional Development: Opportunities for training and professional development may be available to enhance skills and advance within the company.
Health and Safety: Adherence to health and safety regulations is mandatory, ensuring a safe and secure working environment for all employees and visitors.
To apply for the advertised position, please email your CV and cover letter to HR@polyseam.com. Alternatively, if you’re local to our Huddersfield head office, you can drop off a hard copy at reception. Polyseam is an equal opportunity employer and welcomes applicants from all backgrounds.