Customer Service Agent
| Posting date: | 16 September 2025 |
|---|---|
| Salary: | £12.21 to £13.19 per hour |
| Hours: | Full time |
| Closing date: | 16 October 2025 |
| Location: | Salisbury, South West, SP1 3TB |
| Company: | Meridian Business Support |
| Job type: | Contract |
| Job reference: | 57894929 |
Summary
We are currently recruiting on behalf of a leading UK organisation for Customer Support Agents
This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm and will be expected to undergo a DBS Check.
As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities
- Handling inbound queries with empathy and professionalism
- Booking clinical appointments and managing patient journeys
- Accurately updating and maintaining patient records (using Salesforce)
- Escalating any safeguarding or service issues as required
- Working collaboratively within a close-knit and supportive team
We are looking for candidates with the following skills and experience
- Previous experience working as a Customer Service Agent or Customer Service Advisor
- Professional, empathetic and organised
- Ability to handle sensitive conversations with empathy
- Confident with computer systems and managing confidential data
- Excellent communication and organisational skills
If you would like to hear more about this Customer Service Agent role please apply today!!!
This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm and will be expected to undergo a DBS Check.
As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities
- Handling inbound queries with empathy and professionalism
- Booking clinical appointments and managing patient journeys
- Accurately updating and maintaining patient records (using Salesforce)
- Escalating any safeguarding or service issues as required
- Working collaboratively within a close-knit and supportive team
We are looking for candidates with the following skills and experience
- Previous experience working as a Customer Service Agent or Customer Service Advisor
- Professional, empathetic and organised
- Ability to handle sensitive conversations with empathy
- Confident with computer systems and managing confidential data
- Excellent communication and organisational skills
If you would like to hear more about this Customer Service Agent role please apply today!!!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.