Primary Care Access Line Coordinator (XN03)

Dyddiad hysbysebu:	11 Medi 2025
Cyflog:	£24,937.00 i £26,598.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£24937.00 - £26598.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	02 Hydref 2025
Lleoliad:	Leeds, LS13EX
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9298-URG-0135

Crynodeb

The PCAL Co-ordinator will work as part of a small dynamic the Operations Team who are responsible for handling the first stage of calls from Primary care Health care professionals, wishing to refer patients into Secondary care, leasing with clinical teams and facilitating 3-way calls between Primary care and Secondary care professionals. The Department operates currently 08.00 - 20.00, 7 days a week including bank holidays, but this may be subject to change as the service needs increase with a possible need to open 24 hours a day and is responsible for assisting the Trust in delivering Patient Access targets. The role is required to provide a range of clerical and administrative duties to include receiving and validating documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required. They will also be responsible for inputting patient level detail on relevant Trust administration systems in a timely and accurate manner, Lease with Bed Managers re capacity for patients to be admitted directly to ward beds or assessment areas. To ensure transport is arranged as appropriate for patients needing to be brought in to hospital in a timely manner, once capacity for their admission is available. To lease with patient and or relatives regarding details of an admission as appropriate. Establish and maintain excellent communication skills both written and verbal. To support the administration process for the Trust in line with Trust Policy on Ward based Admissions, Discharges and Transfers in relation to acute and elective admissions. Be aware of, and participate in, the role of bed board in a MAJAX. To ensure all patients enquires are dealt with in a friendly and professional manner. Undertake general administrative duties including photocopying and dealing with general communication and ensure that all admission procedures are followed. Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the PCAL Service, the Leeds Teaching Hospitals Trust and the NHS Staff will work for long periods of time in a demanding environment supported by a team of Nurses in a small team. Information Management Ensure the Patient Administration System (PAS) and A&E system (Symphony) PPM + is kept up to date. Responsible for the collection of data and producing daily reports. Monitor administrative processes to ensure all are completed within agreed timescales. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values. 7. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role COMMUNICATION & WORKING RELATIONSHIPS It is essential that the Operations Co-ordinator maintains and develops good working relationships with all staff. This will involve considerable liaison with consultants, nursing staff, managers, medical secretaries, and patient administration staff throughout the Trust. PHYSICAL EFFORT: Speed and accuracy in typing. Accuracy needed for inputting information (e.g. on departmental database, spread sheet, emails.) Needs to sit at the computer most of the day. Occasionally required to lift and move stationery, boxes of leaflets or files etc. For example, boxes containing five reams of paper ) MENTAL EFFORT: Needs to concentrate most of the time and deal with interruptions e.g. the phone ringing, being asked to leave one task to do another more urgent task. Mental effort is required for example: When dealing with a wide range of enquiries Preparing documents for reports Inputting information onto a database and producing reports from the database. Concentration when inputting patient related information. Organising and prioritising work and progress chasing Planning and thinking ahead to ensure all work in completed on shift. iii) EMOTIONAL EFFORT: This is a busy department with conflicting priorities. Having access to information about patients condition when dealing with calls and enquiries from police, relatives and bed managers. Patients relatives can be emotional when making calls and Primary Care Professionals and our clinical teams can be under a lot of pressure, which can make conversations can be difficult on a day-to-day basis when there is a need to achieve A&E Access Targets by placing patients with other departments. Staff must remain calm and tactful and professional at all times. iv) WORKING CONDITIONS: Needs to work at a computer all shift Remains in one office location with no need to leave this office. There may be the opportunity once fully trained and when sufficient experience has been gained, to work from home on a rota basis.