Reception/Administrator Pain Services | Calderdale and Huddersfield NHS Foundation Trust
| Dyddiad hysbysebu: | 11 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 - £26,598 per annum, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 11 Hydref 2025 |
| Lleoliad: | Halifax, HX3 0PW |
| Cwmni: | Calderdale & Huddersfield NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7476392/372-SURG1980-A |
Crynodeb
An exciting opportunity has arisen to join our dedicated Pain Management Team as a Receptionist/Administrator, supporting the smooth and efficient running of our clinic.
About the Role:
As the first point of contact for patients and visitors, the successful candidate will be the first point of contact for patients, their families and other visitors. This position requires excellent communication and organisational skills, as you will be responsible for a range of administrative and reception duties, including but not limited to:
Greeting and checking in patients for appointments and treatments
Handling telephone and face-to-face queries with empathy and efficiency
Booking and managing new and follow-up appointments
Communicating messages between patients and clinical staff
Monitoring and maintaining department stock levels
Supporting general administrative tasks to ensure smooth clinic operations
Additional Responsibilities:
The ideal candidate will hold a Care Certificate, as they may be required to provide cover for the clinic’s Healthcare Assistants (HCAs) when needed, under the direction of senior staff.
About the Role:
As the first point of contact for patients and visitors, the successful candidate will be the first point of contact for patients, their families and other visitors. This position requires excellent communication and organisational skills, as you will be responsible for a range of administrative and reception duties, including but not limited to:
Greeting and checking in patients for appointments and treatments
Handling telephone and face-to-face queries with empathy and efficiency
Booking and managing new and follow-up appointments
Communicating messages between patients and clinical staff
Monitoring and maintaining department stock levels
Supporting general administrative tasks to ensure smooth clinic operations
Additional Responsibilities:
The ideal candidate will hold a Care Certificate, as they may be required to provide cover for the clinic’s Healthcare Assistants (HCAs) when needed, under the direction of senior staff.
What We’re Looking For:
Strong interpersonal and communication skills
Ability to multitask and remain calm under pressure
Experience in an NHS healthcare environment is essential
A proactive and flexible approach to work
A valid Care Certificate (essential)
This is a fantastic opportunity for someone who is passionate about patient care and enjoys working in a dynamic clinical environment.
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as ‘Good’ by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Maintain effective working relationships with all staff.
· Attend the reception area giving a polite, professional service.
· Assist with the planning of Pain clinics and lists ensuring they are fully utilised, thereby ensuring all national and local guidelines on waiting list key standard targets are met. Share knowledge and experience with colleagues to ensure clinic efficiency.
· Arrange admission with patients and send out accurate appointments/admission/procedure information, book transport/interpreters where necessary.
· Ability to work on own initiative and make decisions within written guidelines, sometimes without reference to others. Must be able to make last minute changes to clinics, admissions/theatre lists to ensure full utilisation of time.
· Offer advice and support to colleagues and demonstrate duties to new members of staff.
· Must be proficient in the use of computers and microsoft word, ideally would have knowledge of Cerner and the recording and reporting of data, maintaining good housekeeping and quality of data output.
· Dealing with results and reports of investigation as necessary.
· Ordering of stationary/equipment and maintenance of adequate stock levels
· Preparation of medical case notes for all pain patients as needed.
· Data collection and input of activity on EPR system.
· To have the ability to remain calm at all times and to be able to deal with verbal/aggressive abuse from patients/relatives in a professional manner.
· Knowledge of a range of administration procedures and an understanding of medical terms including pain terminology.
· Attend the reception area giving a polite, professional service.
· Dealing with telephone calls internal and external from wards, patients, general practitioners and the general public whilst exercising judgement to ensure that all relevant personnel are given necessary information.
· General office duties, photocopying etc.
· Must be able to provide cover for colleagues in the department i.e. sick/annual leave or excessively busy times, ensuring smooth running of the department including HCA.
To ensure that you are flexible in your approach to working.
To complete an incident form if the need arises.
To ensure that the Clinical Pain Service Manager/ Band 6’s are informed if there is a system fault or any potential risk related problem.
· To assist the Clinical Service Manager with the training of new staff members and to shadow/mentor them as part of their Induction and training programme.
Ensure that confidentiality is maintained at all times.
Be responsible for highlighting any Health & Safety issues to the Clinical Service Manager.
Ensure that Calderdale and Huddersfield NHS Foundation Trust policies and other regulations are applied as appropriate.
Any other duties, which are delegated appropriate to the post.
Clinical Duties
Supporting the clinic staff when staff shortages in HCA role or as required to by Band 6/ Manager
This advert closes on Sunday 14 Sep 2025