IT Service Manager- Live Service
| Dyddiad hysbysebu: | 11 Medi 2025 |
|---|---|
| Cyflog: | £38,772 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Medi 2025 |
| Lleoliad: | Blackpool, Lancashire, FY4 5ES |
| Cwmni: | DWP Digital |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 425086_1757585902 |
Crynodeb
DWP. Digital with Purpose.
We are looking for an IT Service Manager to join our community of tech experts in DWP Digital.
We're using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
Delivery. Work. Projects.
You join us as a IT Service Manager, working on our Health Product Support team.
You'll play a key role in managing live services across a wide range of technologies, ensuring performance targets are met and services are continuously improved.
You'll work closely with internal teams and external suppliers, including health assessment providers, to resolve incidents, reduce problems, and deliver a first-class user experience.
You'll also contribute to major incident resolution, translate technical issues into business impact, and support on-call duties on a rota basis.
This is a fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment.
What skills, knowledge and experience will you need?
- Experience in IT service management, ideally using ITIL-based methodologies.
- Ability to manage live service issues and work under pressure to tight deadlines.
- Strong stakeholder engagement skills, including working with external suppliers and operational teams.
- Experience contributing to incident and problem management, service reporting, and SLA/OLA management.
- Ability to communicate technical issues in clear, business-focused language.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.
Pay: We offer pay of £38,772
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £11,232 per year.
Holidays: A generous leave package starting at 24 days and rising to 26 days after on year.
You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023(Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable, so our application and selection process is just two stages:
- Apply:complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview:a single stage interview online.
CLICK APPLY for more information and to start your application.
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