Booking Clerk
| Dyddiad hysbysebu: | 10 Medi 2025 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Medi 2025 |
| Lleoliad: | Liverpool, L8 7SS |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9159-25-0177 |
Crynodeb
Undertake booking and scheduling of appointments to a range of services including community, outpatients, imaging and admission appointments in line with Trust policy and standard operating procedures. This includes the processing of cancellations of appointments by the patients and the hospital. Monitor and extract referrals from systems such as Choose and Book ensuring that referral accept/reject timescales are adhered to. Escalate issues related to the booking and scheduling of patient appointments in agreed timescales to supervisory and management staff. Undertake bookings on the ambulance transport system to facilitate the patients attendance, request interpreters and inform the patient records department of appointments booked with short notice as required. Handle enquiries from patients and staff in relation to appointment booking and scheduling through a variety of media although predominantly through telephone. Maintain an up to date electronic and paper office filing system appropriate to the relevant department and undertakes filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area. Use Trust Booking and Scheduling systems to undertake bookings into community, outpatient, imaging and admission appointments including the entry and processing of patient data. Use Trust systems including waiting list and patient tracking list information to ensurepatients are booked and scheduled in the correct order. Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures. Follow Trust policy in relation to processes for assessment and management of potential overseas visitors including the accurate recording of information and escalation of concerns to the line manager. Provide non-clinical advice to patients in relation to appointments and admissions. Use local and national systems such as the NHS Spine, Choose and Book, Ideas, CRIS, Meditech and other systems to enable booking and scheduling of appointments. Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties. Support Trust and departmental processes for the review and management of data quality issues related to booking and scheduling activity. Deliver a high-level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity. Other Responsibilities: Operate within the required behaviours and values of the Trust leading by example in the delivery of the services performance. Manage work load in agreement with line manager. Communicate and establish working relationships as appropriate in relation toworkload, activities and job role with colleagues within the service and wider Trust. Undertake general administration support within the service as required and directedby the line manager. The content of this Job Description represents an outline of the post only and istherefore not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.