Customer Service Advisor
| Dyddiad hysbysebu: | 10 Medi 2025 |
|---|---|
| Cyflog: | £12.60 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 10 Hydref 2025 |
| Lleoliad: | Inverness, Highlands, IV2 7GE |
| Cwmni: | Manpower UK Limited |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | BBBH422485_1757499914 |
Crynodeb
Customer Service Advisor
Salary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness, or Nairn
Hours: 25hrs per week, Monday to Friday, from 8am - 1pm or 9am - 2pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do
- Respond to incoming requests via telephone, email, and web chat
- Log all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
- Effective communication skills, both verbally and in writing
- Genuine passion for delivering exceptional customer service
- A keen willingness to learn and adapt
- The ability to work both independently and in a team environment
- Strong analytical skills
- Ability to work under pressure
If you feel that you fit the above criteria, then apply today!