Guest Services Host - Trinity Leeds
| Posting date: | 09 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | LS1 5AT |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 82454 |
Summary
Job Title: Guest Services HostLocation: Trinity Leeds Shopping Centre, LeedsContract Type: Permanent, Part-TimeHours: 30 hours per week (4 week rolling rota)Shift Pattern: Between 08:30 - 20:00 (varies by day and event schedule)Rate of Pay: £12.60 per hour
About the RoleWe're looking for a passionate and proactive Guest Services Host to join our team at Trinity Leeds Shopping Centre. You will be a key member of the Guest Lounge team, helping to create memorable experiences and deliver a high standard of customer service to every guest, every day.
This role offers a varied working day where no two shifts are the same — from greeting guests and solving queries to supporting centre events and maintaining the lounge environment.
Key Responsibilities
-Provide a warm and professional welcome to all guests visiting the centre.
-Manage the Guest Lounge and reception area, handling all enquiries with courtesy, professionalism, and care.
-Use active listening and problem-solving skills to understand and respond to guest needs.
-Respond to email and telephone queries in a timely and professional manner.
-Process Trinity Leeds Gift Card sales and maintain accurate records.
-Handle and log lost property in line with centre procedures.
-Maintain the presentation and cleanliness of the Guest Services Lounge.
-Work collaboratively with the wider team, following a “one team” approach to customer service.
-Support centre management with administrative duties when required.
-Follow safety procedures and report any suspicious activity or incidents to the Control Room.
-Assist during fire or emergency situations as per training.
-Participate in seasonal centre events and activations such as craft clubs, sip sessions, and artisan markets.
-Uphold Trinity Leeds and Landsec values at all times.
What We're Looking For
-A minimum of 2 years' experience in a customer-facing role, ideally in retail or hospitality.
-Strong communication skills with the ability to build rapport quickly.
-Problem-solving mindset with the initiative to resolve guest issues confidently.
-A genuine enthusiasm for customer service and delivering exceptional guest experiences.
-Team player with a proactive and positive attitude.
-Professional personal presentation and a courteous manner.
Desirable Personal Characteristics
-Approachable and empathetic
-Reliable and punctual
-Calm under pressure
-Attention to detail
-Willingness to support team goals and flexible with shift patterns
Why Join Us?This is your opportunity to be part of a vibrant, customer-focused environment in one of Leeds' most iconic shopping destinations. We pride ourselves on teamwork, integrity, and delivering outstanding service — and we'd love you to be part of it.