General Surgery Patient Pathway Assistant | North Bristol NHS Trust
| Posting date: | 05 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937 - £26,598 per annum |
| Hours: | Part time |
| Closing date: | 05 October 2025 |
| Location: | Bristol, BS10 5NB |
| Company: | North Bristol NHS |
| Job type: | Permanent |
| Job reference: | 7464794/339-ASCR0526-BAL-B |
Summary
A fantastic opportunity has recently arisen within the General Surgery Department as we are advertising for a Patient Pathway Assistant to join our busy department. This is an exciting opportunity to start your career working within the General Surgery Department.
Contract: Permanent
Working days: Wednesday, Thursday and Friday
Hours: 22.5 hours per week
The General Surgery Team are focused on helping manage the administrative processes for patient's who suffer with UGI/LGI issues in the Bristol and South West area. The role will be to support all administration aspects of the patient pathway in line with referral to treatment guidelines and cancer pathways, therefore RTT and cancer knowledge would be extremely beneficial.
This role also involves working closely with the Management Team, Waiting List Coordinators and Secretaries.
The ideal candidate will need to be able to work in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.
The General Surgery Patient Pathway Assistant is responsible for supporting the Waiting List Co-ordinators and Secretaries to manage the inpatient/outpatient day-to-day running of the department. Helping coordinate admissions, pre-operative clinics and outpatient clinics when required.
To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the admin team (inpatient and outpatient) within the General Surgery team, to ensure an effective high-quality service is provided.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
• Schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paperwork is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s)
• To support the waiting list co-ordinators in working as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trust’s Patients Access Policy. This includes; NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
• To add, remove and modify patients to and from the waiting list as requested by the waiting list co-ordinators/secretaries or in accordance with the Trust’s Patient Access Policy.
• Provide administrative support to secretaries/waiting list coordinators/ consultants/clinical teams.
• To receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and referrals are brought to the attention of the waiting list co-ordinators/secretaries.
• To ensure that patient confidentiality is maintained at all times.
• To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with the updated cancer strategy.
• To be responsible for the accurate completion of clinic letters once dictation has been received.
This advert closes on Sunday 21 Sep 2025