ICT Technician / IT Support Engineer / Second Line / Help Desk
| Dyddiad hysbysebu: | 05 Medi 2025 |
|---|---|
| Cyflog: | £25,429 i £28,912 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | + Benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Hydref 2025 |
| Lleoliad: | Coventry, West Midlands |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | AWD online |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | AWDO-P13825 |
Crynodeb
ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry.
SALARY: £25,429 - £28,912 per annum + Benefits
LOCATION: Coventry, West Midlands (CV7)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week, Monday – Thursday, 08:00am – 04:00pm & Friday 08:00am – 03:30pm
CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport.
JOB OVERVIEW
We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications.
Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service.
As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies.
DUTIES
Your duties as an ICT Technician / IT Support Engineer will include:
• Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans.
• Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget.
• User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems.
• Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies.
CANDIDATE REQUIREMENTS
• Full driving licence and own transport
• NVQ in ICT equivalent qualification or similar experience
• Evidence of ongoing professional development
• MCP / MCSA / MCSE / CompTIA A+ or equivalent
• ITIL v3 Foundation or equivalent
• Able to communicate effectively both verbally and in writing with a range of audiences
• Able to maintain the highest levels of confidentiality and data security
• Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail
• Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way
• Strong problem solving and analytical skills
• Can interpret and present written and numerical data in formats including spreadsheets and written reports
• Experience of supporting a wide customer base in an ICT support context
• Experience of installing, maintaining, supporting and using computer hardware and software
• Experience of working on and managing projects to achieve agreed objectives/ outcomes
• Strong working knowledge of Microsoft Windows PC and Server operating systems
• Strong working knowledge of Microsoft Active Directory and Group Policy
• Knowledge of cloud-based services such as Microsoft 365
• Knowledge of anti-virus / end point protection solutions
• Strong understanding of network infrastructure and wireless networks
• Install, maintain and troubleshoot infrastructure including networks, servers and storage
• Install, maintain and troubleshoot software and hardware
• Understanding of web filtering and firewall solutions
BENEFITS
• Extensive professional development opportunities across the Trust
• Career pathways across the Trust
• Teacher / Local Authority Pension Scheme
• Online retail discount
• Employee Assistance Programme
• Family Friendly policies to support family & carer commitments
• Flexible Working Arrangements
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13825
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
Second Line Support Engineer | IT Support Engineer | Help Desk Analyst | Service Desk Analyst
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
AWD-IN-SPJ
SALARY: £25,429 - £28,912 per annum + Benefits
LOCATION: Coventry, West Midlands (CV7)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week, Monday – Thursday, 08:00am – 04:00pm & Friday 08:00am – 03:30pm
CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport.
JOB OVERVIEW
We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications.
Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service.
As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies.
DUTIES
Your duties as an ICT Technician / IT Support Engineer will include:
• Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans.
• Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget.
• User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems.
• Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies.
CANDIDATE REQUIREMENTS
• Full driving licence and own transport
• NVQ in ICT equivalent qualification or similar experience
• Evidence of ongoing professional development
• MCP / MCSA / MCSE / CompTIA A+ or equivalent
• ITIL v3 Foundation or equivalent
• Able to communicate effectively both verbally and in writing with a range of audiences
• Able to maintain the highest levels of confidentiality and data security
• Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail
• Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way
• Strong problem solving and analytical skills
• Can interpret and present written and numerical data in formats including spreadsheets and written reports
• Experience of supporting a wide customer base in an ICT support context
• Experience of installing, maintaining, supporting and using computer hardware and software
• Experience of working on and managing projects to achieve agreed objectives/ outcomes
• Strong working knowledge of Microsoft Windows PC and Server operating systems
• Strong working knowledge of Microsoft Active Directory and Group Policy
• Knowledge of cloud-based services such as Microsoft 365
• Knowledge of anti-virus / end point protection solutions
• Strong understanding of network infrastructure and wireless networks
• Install, maintain and troubleshoot infrastructure including networks, servers and storage
• Install, maintain and troubleshoot software and hardware
• Understanding of web filtering and firewall solutions
BENEFITS
• Extensive professional development opportunities across the Trust
• Career pathways across the Trust
• Teacher / Local Authority Pension Scheme
• Online retail discount
• Employee Assistance Programme
• Family Friendly policies to support family & carer commitments
• Flexible Working Arrangements
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13825
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
Second Line Support Engineer | IT Support Engineer | Help Desk Analyst | Service Desk Analyst
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
AWD-IN-SPJ