Customer Service Co-ordinator
| Posting date: | 05 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,000 - £30,000 per annum |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | Skegness, PE25 3AX |
| Company: | Micronclean Ltd |
| Job type: | Permanent |
| Job reference: | 915 |
Summary
Job Advert
A Customer Service Co-ordinator vacancy has arisen within our fast-growing company based at our Head Office in Skegness. This is
an exciting opportunity for a successful candidate to join our Customer Service team.
LOCATION: Skegness, Lincolnshire
JOB TITLE: Customer Service Co-ordinator
JOB TYPE: Full-Time or part time
HOURS OF WORK: Full time - Monday to Friday – 9.00am to 5.00pm (with half an hour unpaid lunch break) | Part time - Wednesday to
Friday – 9.00am to 5.00pm (with half an hour unpaid lunch break)
SALARY RANGE: £26,000 - £30,000 per annum
THE ROLE:
The purpose of this role is to contribute to the Customer Service department by working as part of a team to establish the
customer’s needs, handle their queries and complaints in a professional, efficient and timely manner, and to support Business
Development Managers and other internal customers in order to ensure our customers remain happy with the service we provide, and
we are successful in retaining and renewing contracts.
The successful applicant will have a confident and polite telephone manner and an excellent ability to build rapport with a wide
range of people. They must also be self-motivated, a team player, able to work on own initiative and effective at organising and
managing their workload. Experience of using various IT packages would be an advantage.
Please note you must hold a full and valid driving licence and be able to attend customer visits, measures and installations,
which may involve overnight stays when required.
Key Responsibilities to include: -
* Answering customer service calls and emails.
* Managing the customer service group email.
* Acting as the first point of contact for the customer enquiries.
* Providing daily support to Business Development Managers (BDMs) and internal departments.
* Conducting pro-active service calls.
* Attending and supporting occasional customer visits, audits, installations.
* Generating and distributing customer reports accurately.
* Processing customer orders within required timeframes.
* Providing reception cover in the office.
* Supporting continuous improvement initiatives to enhance customer experience.
* Maintaining accurate and up-to-date customer records across our systems.
* Performing other general customer service and office administration tasks as required.
The Ideal Candidate:
Essential:
* Experience of working in an office environment
* Good standard of IT literacy – Microsoft Office including e-mails
* Driving Licence
CLOSING DATE FOR APPLICATION: TUESDAY 23RD SEPTEMBER 2025.
Interview dates: Tuesday 30th September 2025 and Friday 3rd October 2025.
WE RESERVE THE RIGHT TO CLOSE THIS VACANCY EARLY, OR CHANGE THE CLOSING DATE, IF WE RECEIVE THE SUFFICIENT NUMBER OF APPLICATIONS
FOR THE ROLE. THEREFORE, IF YOU ARE INTERESTED, PLEASE SUBMIT YOUR APPLICATION AS EARLY AS POSSIBLE.
Why Work for Micronclean as a Customer Services Coordinator?
There are many reasons to join the Micronclean family, but here are just a few more:
* A generous yearly bonus paid every January, to all staff.
* 30 days’ annual leave (including bank holidays), increasing to 33 days for loyalty service.
* Company Sick Pay scheme.
* Company pension contributions of 5% of salary.
* Employee Assistance Programme (EAP), private counselling and other schemes to support employees with their mental health and
wellbeing.
* Annual Family Fun Days, fully paid for by the business.
* A growing, family owned, highly successful business, with a history spanning back to the 1920s.
* Highly committed to investing in people and training, with a proven history of opportunities and promotions from within for
employees who wish to progress.
* A great culture, represented in our company values known as the SKIEs.
* The knowledge that you are making a difference, playing a role in key supply chains such as the Covid-19 vaccine.
About Micronclean
Micronclean is a family-owned business based in Lincolnshire employing over 400 people. The company provides products and services
to various industries.
Our current focus areas include rental of specialist work wear to cleanroom industries (pharmaceutical, medical devices,
aerospace), and of protective workwear to manufacturing industries (engineering, automotive). The company also manufactures and
distributes a range of cleanroom products, which it sells in the UK and exports throughout Europe and further afield, including
India, Australia, and Canada.
The company has an ambitious vision for growth both in the UK where we are investing in all our plants and abroad. where our plant
in Bangalore, India has recently been commissioned and is supporting the production of Covid-19 vaccines in India.
More information about Micronclean can be found on our website, please click here [https://www.micronclean.com/about-us].
IF YOU WISH TO SPEAK TO SOMEONE ABOUT THE ROLE OF CUSTOMER SERVICES COORDINATOR IN MORE DETAIL, PLEASE EMAIL HR@MICRONCLEAN.CO.UK
[HR@MICRONCLEAN.CO.UK] WITH YOUR NAME AND TELEPHONE NUMBER, OR APPLY HERE.
A Customer Service Co-ordinator vacancy has arisen within our fast-growing company based at our Head Office in Skegness. This is
an exciting opportunity for a successful candidate to join our Customer Service team.
LOCATION: Skegness, Lincolnshire
JOB TITLE: Customer Service Co-ordinator
JOB TYPE: Full-Time or part time
HOURS OF WORK: Full time - Monday to Friday – 9.00am to 5.00pm (with half an hour unpaid lunch break) | Part time - Wednesday to
Friday – 9.00am to 5.00pm (with half an hour unpaid lunch break)
SALARY RANGE: £26,000 - £30,000 per annum
THE ROLE:
The purpose of this role is to contribute to the Customer Service department by working as part of a team to establish the
customer’s needs, handle their queries and complaints in a professional, efficient and timely manner, and to support Business
Development Managers and other internal customers in order to ensure our customers remain happy with the service we provide, and
we are successful in retaining and renewing contracts.
The successful applicant will have a confident and polite telephone manner and an excellent ability to build rapport with a wide
range of people. They must also be self-motivated, a team player, able to work on own initiative and effective at organising and
managing their workload. Experience of using various IT packages would be an advantage.
Please note you must hold a full and valid driving licence and be able to attend customer visits, measures and installations,
which may involve overnight stays when required.
Key Responsibilities to include: -
* Answering customer service calls and emails.
* Managing the customer service group email.
* Acting as the first point of contact for the customer enquiries.
* Providing daily support to Business Development Managers (BDMs) and internal departments.
* Conducting pro-active service calls.
* Attending and supporting occasional customer visits, audits, installations.
* Generating and distributing customer reports accurately.
* Processing customer orders within required timeframes.
* Providing reception cover in the office.
* Supporting continuous improvement initiatives to enhance customer experience.
* Maintaining accurate and up-to-date customer records across our systems.
* Performing other general customer service and office administration tasks as required.
The Ideal Candidate:
Essential:
* Experience of working in an office environment
* Good standard of IT literacy – Microsoft Office including e-mails
* Driving Licence
CLOSING DATE FOR APPLICATION: TUESDAY 23RD SEPTEMBER 2025.
Interview dates: Tuesday 30th September 2025 and Friday 3rd October 2025.
WE RESERVE THE RIGHT TO CLOSE THIS VACANCY EARLY, OR CHANGE THE CLOSING DATE, IF WE RECEIVE THE SUFFICIENT NUMBER OF APPLICATIONS
FOR THE ROLE. THEREFORE, IF YOU ARE INTERESTED, PLEASE SUBMIT YOUR APPLICATION AS EARLY AS POSSIBLE.
Why Work for Micronclean as a Customer Services Coordinator?
There are many reasons to join the Micronclean family, but here are just a few more:
* A generous yearly bonus paid every January, to all staff.
* 30 days’ annual leave (including bank holidays), increasing to 33 days for loyalty service.
* Company Sick Pay scheme.
* Company pension contributions of 5% of salary.
* Employee Assistance Programme (EAP), private counselling and other schemes to support employees with their mental health and
wellbeing.
* Annual Family Fun Days, fully paid for by the business.
* A growing, family owned, highly successful business, with a history spanning back to the 1920s.
* Highly committed to investing in people and training, with a proven history of opportunities and promotions from within for
employees who wish to progress.
* A great culture, represented in our company values known as the SKIEs.
* The knowledge that you are making a difference, playing a role in key supply chains such as the Covid-19 vaccine.
About Micronclean
Micronclean is a family-owned business based in Lincolnshire employing over 400 people. The company provides products and services
to various industries.
Our current focus areas include rental of specialist work wear to cleanroom industries (pharmaceutical, medical devices,
aerospace), and of protective workwear to manufacturing industries (engineering, automotive). The company also manufactures and
distributes a range of cleanroom products, which it sells in the UK and exports throughout Europe and further afield, including
India, Australia, and Canada.
The company has an ambitious vision for growth both in the UK where we are investing in all our plants and abroad. where our plant
in Bangalore, India has recently been commissioned and is supporting the production of Covid-19 vaccines in India.
More information about Micronclean can be found on our website, please click here [https://www.micronclean.com/about-us].
IF YOU WISH TO SPEAK TO SOMEONE ABOUT THE ROLE OF CUSTOMER SERVICES COORDINATOR IN MORE DETAIL, PLEASE EMAIL HR@MICRONCLEAN.CO.UK
[HR@MICRONCLEAN.CO.UK] WITH YOUR NAME AND TELEPHONE NUMBER, OR APPLY HERE.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.