Reception Supervisor
| Dyddiad hysbysebu: | 04 Medi 2025 |
|---|---|
| Cyflog: | £20,230.44 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £20230.44 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Medi 2025 |
| Lleoliad: | Liverpool, L21 0DF |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1755-25-0009 |
Crynodeb
Leadership & Management Lead, supervise, and motivate the reception team to provide high-quality patient service. Ensure adherence to principles of patient and practice confidentiality. Manage staff schedules, leave requests, and cover absences to maintain adequate front desk coverage. Conduct regular team meetings, provide training, and support professional development. Handle recruitment, onboarding, and performance management of reception staff. Ensure reception staff complete all required training in line with practice requirements. Establish and maintain robust communication channels within the reception team for sharing practice business, staff availability, and updates (e.g., WhatsApp group). Ensure prescription processing, patient registrations, tasks, emails, and all other associated admin duties are scheduled, undertaken, and delivered daily by reception staff. Ensure QOF and other Enhanced Services patient lists are actioned and filed appropriately. Act as first point of contact for reception staff reporting sickness absence and update the management team accordingly. Coordinate staff allocation to QOF and Enhanced Services target planning in conjunction with the management team Ensure self and team meet health & safety requirements at all times. Regularly update the Management team on reception team performance and highlight any concerns. Disseminate information communicated by the Partners and Management team to the reception team. Maintain team morale and share any staff issues with the management team Ensure the reception area, including the patient waiting area, is clean, tidy, and hazard-free. Ensure the patient toilet is checked at least twice daily, cleanliness maintained, stocked with supplies, and signed off on check sheets. Maintain adequate stock of office and kitchen supplies; report fortnightly to the management team on ordering needs. Maintain security at all times. Patient Service Ensure the reception team delivers prompt, courteous, and confidential service to patients. Resolve complex or escalated patient enquiries and complaints effectively. Oversee patient check-in/check-out processes, appointment bookings, and patient registration. Promote a welcoming and calm environment for patients. Skills & Qualifications Essential: Previous experience working in a GP practice or similar healthcare environment. Strong communication and interpersonal skills. Excellent organisational and multitasking abilities. Proficient in practice management software (e.g. EMIS). Sound knowledge of data protection and confidentiality regulations. Ability to handle sensitive and confidential information with discretion. Desirable: Experience in a supervisory or team leadership role. Training in conflict resolution and customer service. Knowledge of QOF, Enhanced Services, and NHS procedures. Personal Attributes Approachable, friendly, and professional demeanour. Patient-focused with empathy and understanding. Calm and composed under pressure. Proactive and solution-oriented mindset. Strong team player with leadership qualities. Reliable, punctual, and trustworthy.