Security Operations Manager - 45 hours per week

Dyddiad hysbysebu:	04 Medi 2025
Cyflog:	£49,321.89 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	49321.89 - 49321.89
Oriau:	Llawn Amser
Dyddiad cau:	02 Hydref 2025
Lleoliad:	Birmingham, B3 3AX
Cwmni:	Vacancy Filler
Math o swydd:	Parhaol
Cyfeirnod swydd:	SEP20250139

Crynodeb

This Security Operations Manager is responsible for managing the day-to-day operational requirements of their site and providing subject matter expertise, support, and guidance to the customers sites within their remit. This role will build strong and effective relationships with the security team, workplace teams, one-team service leads. The security Operations Manager will lead, inspire, and motivate their teams to service excellence and continuously look for innovative ways to improve operations.Information:Position: Security Operations ManagerLocation: BirminghamSalary: £49,321.89 per annumHours: 45 hours per weekShifts: Monday to Friday (As per needs of the business) Job Requirements:SIA Licence required.Must have proven management experience of at least 3 years, at a large multi skilled team of not less than 20 personnel.Ability to organise and motivate a team of Team Leaders and DSOM’s to guarantee optimum performance of the wider security team.Excellent IT skills including Microsoft Word, Excel, PowerPoint, and Outlook.Gravitas and Resilience to work through complex requirements.Leadership and ability to follow plans through to completion.Time management & Organisational skills.Excellent verbal & written communication skills, including report writing.Experience of working in a demanding, high-pressure environment.Reliable, responsible, self-motivated, and able to work on own initiative.To have a smart appearance befitting the company.Flexibility, reliability & being able to workdays / nights & weekends to suit the needs of the contract.Job Role:The SOM for each hub across the portfolio will be assigned to an area of responsibility for which they require to take ownership of. The four areas of responsibility are either performance & customer service, Quality & Assurance, People & Training or Systems & Data.Liaise and maintain good customer service relationships with site staff, visitors, customers, and management team. To manage an effective working relationship with all, whilst representing the site and CIS-Security Ltd.Maintain effective communication, both verbal and written, always ensuring the customer is aware of all operational developments.Carry out any tasks and report back as directed or instructed by the customer or CIS Management.Effectively manage On Site Security Operations ensuring that colleagues are working in line with Site Policies and Procedures at all times.Ensure the customer is fully briefed and updated regarding any security issues that arise.Assist in Security investigations into any loss, damage or other incidents affecting property, visitors, or staff. Conduct fact find and disciplinary meetings - Assisting with official investigations and take meeting minutes.To be responsible for the deployment of the security team to ensure that a satisfactory security presence is maintained on site at all times as required by the customer representative(s).To ensure that all security personnel adhere to their duties and policies and procedures of the site at all times and report any breach of these immediately to your line manager.Promote diversity and inclusion in the workplace and foster a culture of belonging and empowerment.Build a trusting and effective customer relationship and play an active part in the client’s one-team approach.Liaise with the Security Operations Manager on a daily basis to ensure effective communication and deliver a high level of service.Be the go-to contact for all daily operational Security and health and safety related matters and promote a security culture within their security hub.Ensure effective links are established and maintained with local police, CTSA, CPA and other security professionals in the immediate area.Ensure compliance with SLA’s.Proactively monitor and maintain staff discipline, standards, and conduct. Having full managerial responsibility for the entire security team, including annual leave, sickness, lateness, etc.Undertake incident management responsibilities as defined by the customer and CIS, being a point of contact out of hours in order to assist with emergencies/incidents.Play a proactive part in the control of colleague turnover and liaise with HR to ensure that new team members are sourced appropriately and that prospective candidates are interviewed, vetted and employment commenced in accordance with company policies and procedures.Ensure staffing within the security team is always at required levels, with regular shift patterns worked by trained and qualified colleagues.Ensure all staff work in safe conditions and act upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies.Consistently look for improvement and innovation to increase efficiency and improve the quality of service delivered.To ensure that discipline is maintained on shift at all times including the wearing of full uniform and punctuality of officers.To ensure the handover is checked at the beginning of the shift to ensure all vital details are carried out before their time.To ensure the highest standards of customer care are maintained all times when dealing with staff and visitors to the site.Maintain confidentiality at all times and establish and maintain a good reputation with all.Respond to communication in a professional and timely manner.Identify any training needs for your staff and feedback to your line management whilst completing appropriate training documentation and records.Take a proactive approach to increasing the services offered to customer.Set and maintain the highest personal and professional standards as an employee of CIS and adopt a total quality approach to every aspect of your work, colleagues, and customers.Attend all required meetings with the customer and your line management in support of the company’s aim of consistent quality service delivery.Ensure that you complete and submit timesheets/holiday and sickness forms within the given timescales.Liaise closely with your Team to ensure that they are aware of the changing requirements of the contract.Carry out any reasonable requests made by CIS management.Benefits:Health care plan (HSF)Perk Box (HSF) - discounts & offers from cinema tickets to days outCycle to work schemeTailored Site UniformFirst class training allowing you to develop your skillsA view for career developmentLong service & Employee Recognition awardsAnd much more!!A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025.At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.