Customer Service Advisor
| Posting date: | 03 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 01 October 2025 |
| Location: | West Midlands, B9 4UA |
| Company: | Connect |
| Job type: | Permanent |
| Job reference: | ORG5818-AH1389262BorCSA |
Summary
Customer Service Advisor
About Us
Connect, part of the Screwfix family and owned by the Kingfisher Group, is a leading name in the distribution of high-quality appliance spare parts and accessories. With over 50 years of experience, we’re proud of our heritage and excited about our future. Being part of Screwfix gives us the resources, knowledge, and support of one of the UK’s most recognised retail groups – helping us to continue growing and delivering for our customers.
About the role
Working 37.5 hours per week on a rota basis, including weekends, you will play a vital role in our Contact Centre team.
This is a fantastic opportunity to be the first point of contact for our customers, providing excellent service across multiple channels and ensuring every interaction leaves a positive impression.
Your responsibilities will include
Handling inbound and outbound calls, live chats, and emails
Liaising with customers, engineers, and service providers to resolve issues quickly
Booking appliance repairs and providing accurate quotes for parts and services
Taking ownership of customer queries and driving them to resolution
Promoting additional services where appropriate
Achieving service KPIs and contributing to our “First Contact Resolution” culture
What we offer
At Connect, we believe in supporting our people both in and out of the workplace. You’ll have access to a wide range of benefits, including:
Wellbeing & Support
Retail Trust: free online support and counselling
Employee Support Fund: non-repayable loans for times of need
Speak Up: confidential reporting service
Work & Family Life
Enhanced Parent Policy
Enhanced Company Sick Pay
Generous Length of Service scheme
Learning & Development
Skillshub: online learning management system
PepTalk: access to hundreds of motivational talks from professionals
Discounts & Perks
20% discount in our retail stores
Discount on all company stock
HapiApp: retail, gym, and lifestyle discounts
Engagement & Community
People Forum committee – your chance to shape the future of our business
Regular company engagement events
Opportunities to take part in charity events
Peakon Surveys – a platform for your voice to be heard
About Us
Connect, part of the Screwfix family and owned by the Kingfisher Group, is a leading name in the distribution of high-quality appliance spare parts and accessories. With over 50 years of experience, we’re proud of our heritage and excited about our future. Being part of Screwfix gives us the resources, knowledge, and support of one of the UK’s most recognised retail groups – helping us to continue growing and delivering for our customers.
About the role
Working 37.5 hours per week on a rota basis, including weekends, you will play a vital role in our Contact Centre team.
This is a fantastic opportunity to be the first point of contact for our customers, providing excellent service across multiple channels and ensuring every interaction leaves a positive impression.
Your responsibilities will include
Handling inbound and outbound calls, live chats, and emails
Liaising with customers, engineers, and service providers to resolve issues quickly
Booking appliance repairs and providing accurate quotes for parts and services
Taking ownership of customer queries and driving them to resolution
Promoting additional services where appropriate
Achieving service KPIs and contributing to our “First Contact Resolution” culture
What we offer
At Connect, we believe in supporting our people both in and out of the workplace. You’ll have access to a wide range of benefits, including:
Wellbeing & Support
Retail Trust: free online support and counselling
Employee Support Fund: non-repayable loans for times of need
Speak Up: confidential reporting service
Work & Family Life
Enhanced Parent Policy
Enhanced Company Sick Pay
Generous Length of Service scheme
Learning & Development
Skillshub: online learning management system
PepTalk: access to hundreds of motivational talks from professionals
Discounts & Perks
20% discount in our retail stores
Discount on all company stock
HapiApp: retail, gym, and lifestyle discounts
Engagement & Community
People Forum committee – your chance to shape the future of our business
Regular company engagement events
Opportunities to take part in charity events
Peakon Surveys – a platform for your voice to be heard