Reception Manager
| Dyddiad hysbysebu: | 03 Medi 2025 |
|---|---|
| Cyflog: | £14.98 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £14.98 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Medi 2025 |
| Lleoliad: | Witney, OX29 4QB |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1894-25-0007 |
Crynodeb
Patient Care Advisor Team Manage and lead a team of Patient Care Advisors on two sites Review, update and maintain PCA/Care Navigator policies and protocols Work together with the HR Manager to oversee the management of any HR issues, recruitment, and training, keeping DPM and PM Identify training and skills shortages within the team, organise and engage team in training to fill skill gaps Manage the rotas, sickness and annual leave requests ensuring any staff gaps are filled Carry out annual appraisals, perform return to work interviews and exit interviews Review and deal with patient complaints and refer to Practice Manager anything out of remit. Ensure all PCAs are adequately trained to handle complaints sensitively Evaluate, select, and implement appropriate IT systems to optimise team workflows and enhance service delivery. Ensure all team members receive comprehensive training Manage telephone workflow. Collaborate with other managers to develop and manager website content, ensuring accurate and engaging information is consistently delivered Keep PCA team informed about Practice matters, attend other team meetings, liaise with PCA clinical lead Patients Ensure a welcoming and efficient reception service for patients, staff and visitors Ensure new patient registration processes are followed by the team and make suggestions for improvement if applicable Take responsibility for patient communication on website, social media, newsletter, noticeboards, waiting room screens, and manage patient correspondence email list Develop strategies to enhance patient satisfaction and implement initiatives to improve the patient journey Ensure the team adheres to safeguarding policies Health and Safety Responsible for reception and waiting room areas including Health and Safety compliance Ensure that reception and waiting room areas are kept clean and tidy Assist in promoting and maintaining health and safety, and security as per the H&S policy Assist with the updating of the practice business continuity plan Confidentiality Adhere to strict confidentiality policies Ensure the PCA team maintain the highest standards of patient privacy and date protection Other Monitor and report on reception performance metrics, identifying areas for improvement Complete weekly workload dashboard Attend monthly manager meetings Any other reasonable duties necessary The post-holder will support the equality, diversity and rights of patients, carers and colleagues.