IT Manager
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | £40,000.00 to £43,000.00 per year |
| Additional salary information: | £40000.00 - £43000.00 a year |
| Hours: | Full time |
| Closing date: | 10 September 2025 |
| Location: | Salford, M3 5NA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1797-25-01360309 |
Summary
Service Desk Leadership Direct and manage the Service Desk team, setting performance goals, providing guidance, and conducting regular evaluations. Actively contribute to the delivery of high-quality IT support services and be an escalation point for complex technical problems. Foster a positive and collaborative work environment within the team. Service Delivery and Support Oversee the hands-on delivery of IT support services to end-users. Ensure timely resolution of technical issues and adherence to service level agreements (SLAs). Actively participate in troubleshooting and issue resolution. Team Collaboration Collaborate with the IT Manager for Systems and Mobilization to align IT initiatives and goals. Work hands-on with other IT teams to ensure seamless integration and communication. IT Infrastructure Management Collaborate with IT Administrators on hands-on planning, implementation, and maintenance of IT infrastructure. Ensure the security, scalability, and reliability of IT systems. Actively participate in the development and execution of IT policies and procedures. Staff Development and Training Identify hands-on training needs and actively participate in professional development for team members. Keep the team informed about industry best practices, emerging technologies, and relevant certifications. Project Management Lead hands-on IT projects. Actively participate in project activities, allocate resources, and ensure successful project delivery. Provide regular hands-on project updates and reports to IT leadership. Northern Regional Manager Oversight of all remote sites and offices in the north of England. Address on-site issues and coordinate with the IT team for effective problem resolution. Site Visits Conduct regular visits to remote sites to assess IT infrastructure, support needs, and overall operational efficiency. Establish relationships with on-site staff to understand local IT requirements. Service Commissioning and Decommissioning Take the lead in commissioning new service contracts, ensuring alignment with organisational needs. Oversee the hands-on decommissioning of contracts, ensuring a smooth transition to alternative solutions. Collaborate with relevant stakeholders to ensure seamless service continuity.