Call Centre Administrator
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | £13.25 per hour |
| Additional salary information: | Paid holidays, pension scheme, hybrid |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | Manchester, Greater Manchester, M1 2WD |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH421920_1756884146 |
Summary
****Customer Service Advisor - Manchester ***
Do you like helping people resolve issues? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? Do you want to make a positive difference to children's lives? If you answered 'Yes,' we would love to hear from you. The environment is fast paced, target focused and committed to safeguarding children and young people.
The role is to provide outstanding customer service across a number of work types, and remits, in line with regulation and policy frameworks.
The Role:
- To complete all work in an organised effective manner to a high standard, making decisions within well-defined procedures and in accordance to legislation.
- To provide a high quality service to internal and external customers, responding appropriately and effectively to queries and complaints
- To meet and exceed agreed Key Performance Indicators to support the performance of the Contact and Administration Team.
- To understand and complete a number of processes in accordance with guidance and frameworks.
- To use a number of Information Systems to access, inform, complete and record work accurately.
- To consider existing working practices and identify areas for improvement, providing feedback where appropriate and improving own performance by taking on board feedback and continuously looking for ways to improve.
Generic responsibilities
- To work in accordance with Ofsted's policies and procedures.
- To lead by example and uphold and embody our values at all times, ensuring the protection of children and learners is paramount.
- To contribute to organisational development initiatives as required.
- To adhere to responsibilities under health and safety legislation and policies.
- To demonstrate a positive commitment to equalities and diversity.
- To contribute to building a "One Ofsted" culture.
- To ensure the safeguarding of children and students is paramount and at all times lead by example. Demonstrating and embedding Ofsted's core values of putting children and students first, upholding our independence, and exhibiting accountability and transparency in all we do
To apply for this post, you will have:
- Be able to use basic Microsoft packages including Word, Excel and Outlook
- Adapt to changing priorities and ability to work at pace
- Good communication and interpersonal skills (both verbal and written)
- Professional and customer-focused, ability to understand the needs of vulnerable customers
- Able to work in a hybrid manner, attending the office at least 40% of their working week
- 5 GCSE's (or equivalent), grade A-C, including English and Maths or equivalent (Desirable)
Benefits
In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: -
- The opportunity to join and work in the public sector
- Competitive pay rates - £13.25 per hour
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
About Us
We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.
Please Note: The role adopts a 60% hybrid working model with the expectation that workers do 3 days in the office once training has been completed. Hours vary between 08:00 - 18:00, no longer than 7hrs 15 minutes a day. You will be contracted to 37 hours each week. The initial contract is 3-6 months, with a view to extend.
The offer is subject to passing DBS Standard clearance checks and 3 years reference checks.
Apply
By applying today, you can kick start our fantastic on-boarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.