Patient Pathway Administrator
| Dyddiad hysbysebu: | 03 Medi 2025 |
|---|---|
| Cyflog: | £29,651.00 i £31,312.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £29651.00 - £31312.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Medi 2025 |
| Lleoliad: | Stanmore, HA7 4LP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9392-25-0192 |
Crynodeb
The post holder will effectively handle telephone calls, email correspondence, process referrals and book appointments, whilst ensuring that patients or visitors receive any information they need prior to accessing our services. 1. Answer inbound telephone calls promptly, and in a polite and friendly manner. 2. Respond appropriately to queries, using all available information sources to provide a response. 3. Proactively provide relevant and helpful information to patients and colleagues. 4. Where a query cannot be resolved, redirect the call to an appropriate contact who will be able to assist. 5. Receive & process new referrals and check hospital data systems to see if the patient has been previously registered with a hospital number. 6. Book and reschedule new, follow up and diagnostic appointments, in line with the Trusts Access Policy and Cancer Waiting Times Operational Policy 7. Ensure patient pathway status is identified and proactively monitor the pathway to ensure that all elements of patient care are scheduled in line with regulatory access targets (e.g. RTT referral to treatment targets, DM01 6 week diagnostic target and various cancer targets) and as set out in the Trusts Access and Cancer Waiting Times Operational policies. 8.To review the patient tracking list (PTL), participate in PTL meetings and identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid these, i.e. chasing diagnostic tests, results of tests. Please see Job Description for full specification