Customer Care Coordinator
| Dyddiad hysbysebu: | 03 Medi 2025 |
|---|---|
| Cyflog: | £15 i £16 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Medi 2025 |
| Lleoliad: | Guildford, Surrey, GU1 1AD |
| Cwmni: | Fawkes & Reece |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | MDAV-786546789_1756887283 |
Crynodeb
Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Guildford are looking for a Customer Care Coordinator to join their team on a temporary basis!
Key Responsibilities:
- Handling customer enquiries via phone, email, and face-to-face interactions
- Identifying and logging defects, booking engineers or specialist subcontractors as required
- Managing and monitoring the central customer service email inbox
- Maintaining and updating the company CRM system with customer interactions and job updates
- Scheduling and coordinating works with engineers and subcontractors
- Closing completed jobs and ensuring all follow-ups are resolved
- Processing purchase order invoices
- Building and maintaining strong relationships with subcontractors and service partners
- Ensuring high standards in line with NHBC guidelines and customer expectations
Candidate Requirements:
- Previous experience in a customer service or coordination role within the house building or construction sector
- Strong knowledge of new build homes and NHBC standards
- Excellent organisational and communication skills
- Customer-focused, proactive, and able to work independently
- A team player with a positive, problem-solving attitude
Benefits Package:
- Competitive salary
- Company pension scheme
- Private medical insurance
- Additional employee benefits and career development opportunities
Apply Now:
Interested in this Customer Care Coordinator role in Guildford? If you would like to apply for this role, please do so below or for more information please contact Max Davies at the Fawkes & Reece London office.