Customer Service & Showroom Coordinator
| Posting date: | 02 September 2025 |
|---|---|
| Salary: | £25,000 per year |
| Hours: | Full time |
| Closing date: | 02 October 2025 |
| Location: | CH623PQ |
| Remote working: | On-site only |
| Company: | Dreamspace Bedrooms Ltd |
| Job type: | Permanent |
| Job reference: | 02092025 |
Summary
Join a Leading High-End Sliding Wardrobe Specialist with Over 20 Years of Excellence
Are you a confident, personable individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic, client-focused environment and possess the drive to go above and beyond in everything you do? If so, we invite you to consider this outstanding opportunity to join our dedicated team at one of the region’s most respected and established high-end sliding wardrobe specialists.
About Us
For over two decades, our company has set the standard for quality, innovation, and customer satisfaction in the bespoke sliding wardrobe industry. Renowned for our craftsmanship, attention to detail, and tailored solutions, we have built a reputation as the go-to destination for discerning customers seeking to transform their homes with beautiful, functional storage solutions.
Our luxurious showroom showcases the very latest in sliding wardrobe design. Here, clients are welcomed by our knowledgeable team, who guide them through an inspiring array of finishes, layouts, and configurations—helping them make the perfect choice for their unique space.
The Role: Customer Service & Showroom Coordinator
We are seeking an enthusiastic and professional individual to join our front-of-house team in a multifaceted role that is as rewarding as it is pivotal to our continued success. As our Customer Service & Showroom Coordinator, you will be the first point of contact for our valued clients, representing our brand’s commitment to excellence with every interaction.
This is a varied position that offers the opportunity to engage with customers face-to-face in our stunning showroom, as well as over the phone, ensuring their journey with us is smooth, enjoyable, and memorable from start to finish.
Key Responsibilities
• Warmly welcoming customers to our showroom and providing them with attentive, personalised service as you guide them through our exquisite range of sliding wardrobes.
• Listening to customers’ needs and requirements, answering questions, and offering expert advice on products, finishes, and features.
• Handling telephone enquiries with professionalism and care, discussing customers’ projects, and helping them take the next step towards their dream wardrobe.
• Booking design consultations and showroom appointments for our team of specialist designers, ensuring their calendars run smoothly and efficiently.
• Liaising with our in-house fitting team.
• Managing a variety of general office administration tasks, including maintaining client records, processing paperwork, updating schedules, and ensuring all documentation is accurate and up to date.
Who We’re Looking For
We believe our team is the secret to our ongoing success, and we are looking for someone who will thrive in our collaborative, supportive environment. The ideal candidate will possess:
• Excellent people skills: You are approachable, empathetic, and able to put customers at ease, building rapport and trust quickly and naturally.
• Confidence: You feel comfortable interacting with a diverse range of clientele, and are not afraid to take the initiative in conversations, whether in person or by phone.
• Strong communication skills: You can communicate clearly and effectively, both verbally and in writing, and are attentive to the details that matter.
• Basic IT proficiency: You are familiar with common office software and able to learn new systems quickly. Experience with scheduling, databases, or CRM systems will be an advantage, but a positive attitude and willingness to learn are most important.
• Problem-solving mindset: You can think on your feet and enjoy finding creative solutions to challenges as they arise.
Why Join Us?
We value and reward hard work, dedication, and a commitment to quality. When you join our team, you’ll enjoy:
• A generous salary package, reflective of your experience and the value you bring to our company.
• Regular opportunities for overtime, allowing you to increase your earnings while supporting our customers during busy periods.
• A performance-related bonus scheme, rewarding your contribution to our collective success.
• Ongoing training and professional development, ensuring you continue to grow your skills and progress in your career.
• A friendly, positive workplace culture where you are supported and encouraged by colleagues and management alike.
• The satisfaction of helping customers bring their visions to life with products that truly enhance their homes.
• Modern, comfortable working environment in a beautifully designed showroom setting.
About Our Customers
Our clientele expect the very best, and we take pride in exceeding their expectations at every turn. You will meet people from all walks of life, from homeowners and interior designers to architects and property professionals. Each project is unique, and you will be instrumental in making their experience with us seamless, enjoyable, and memorable.
Your Day-to-Day
A typical day could include:
• Greeting customers as they arrive and offering refreshments
• Discussing design possibilities and explaining technical details in an accessible, engaging way
• Answering incoming calls and managing emails promptly and professionally
• Scheduling appointments for design consultations and fittings
• Updating client files and inputting data into our office systems
• Checking in with the fitting team to confirm installation dates and requirements
• Ensuring the showroom is immaculate and always ready to impress clients
Requirements
• Previous experience in a customer-facing role (retail, hospitality, or similar) is desirable but not essential
• Comfortable using email, spreadsheets, and basic office applications
• Excellent spoken and written English
• Flexible and willing to work Tuesday - Saturday
Are you a confident, personable individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic, client-focused environment and possess the drive to go above and beyond in everything you do? If so, we invite you to consider this outstanding opportunity to join our dedicated team at one of the region’s most respected and established high-end sliding wardrobe specialists.
About Us
For over two decades, our company has set the standard for quality, innovation, and customer satisfaction in the bespoke sliding wardrobe industry. Renowned for our craftsmanship, attention to detail, and tailored solutions, we have built a reputation as the go-to destination for discerning customers seeking to transform their homes with beautiful, functional storage solutions.
Our luxurious showroom showcases the very latest in sliding wardrobe design. Here, clients are welcomed by our knowledgeable team, who guide them through an inspiring array of finishes, layouts, and configurations—helping them make the perfect choice for their unique space.
The Role: Customer Service & Showroom Coordinator
We are seeking an enthusiastic and professional individual to join our front-of-house team in a multifaceted role that is as rewarding as it is pivotal to our continued success. As our Customer Service & Showroom Coordinator, you will be the first point of contact for our valued clients, representing our brand’s commitment to excellence with every interaction.
This is a varied position that offers the opportunity to engage with customers face-to-face in our stunning showroom, as well as over the phone, ensuring their journey with us is smooth, enjoyable, and memorable from start to finish.
Key Responsibilities
• Warmly welcoming customers to our showroom and providing them with attentive, personalised service as you guide them through our exquisite range of sliding wardrobes.
• Listening to customers’ needs and requirements, answering questions, and offering expert advice on products, finishes, and features.
• Handling telephone enquiries with professionalism and care, discussing customers’ projects, and helping them take the next step towards their dream wardrobe.
• Booking design consultations and showroom appointments for our team of specialist designers, ensuring their calendars run smoothly and efficiently.
• Liaising with our in-house fitting team.
• Managing a variety of general office administration tasks, including maintaining client records, processing paperwork, updating schedules, and ensuring all documentation is accurate and up to date.
Who We’re Looking For
We believe our team is the secret to our ongoing success, and we are looking for someone who will thrive in our collaborative, supportive environment. The ideal candidate will possess:
• Excellent people skills: You are approachable, empathetic, and able to put customers at ease, building rapport and trust quickly and naturally.
• Confidence: You feel comfortable interacting with a diverse range of clientele, and are not afraid to take the initiative in conversations, whether in person or by phone.
• Strong communication skills: You can communicate clearly and effectively, both verbally and in writing, and are attentive to the details that matter.
• Basic IT proficiency: You are familiar with common office software and able to learn new systems quickly. Experience with scheduling, databases, or CRM systems will be an advantage, but a positive attitude and willingness to learn are most important.
• Problem-solving mindset: You can think on your feet and enjoy finding creative solutions to challenges as they arise.
Why Join Us?
We value and reward hard work, dedication, and a commitment to quality. When you join our team, you’ll enjoy:
• A generous salary package, reflective of your experience and the value you bring to our company.
• Regular opportunities for overtime, allowing you to increase your earnings while supporting our customers during busy periods.
• A performance-related bonus scheme, rewarding your contribution to our collective success.
• Ongoing training and professional development, ensuring you continue to grow your skills and progress in your career.
• A friendly, positive workplace culture where you are supported and encouraged by colleagues and management alike.
• The satisfaction of helping customers bring their visions to life with products that truly enhance their homes.
• Modern, comfortable working environment in a beautifully designed showroom setting.
About Our Customers
Our clientele expect the very best, and we take pride in exceeding their expectations at every turn. You will meet people from all walks of life, from homeowners and interior designers to architects and property professionals. Each project is unique, and you will be instrumental in making their experience with us seamless, enjoyable, and memorable.
Your Day-to-Day
A typical day could include:
• Greeting customers as they arrive and offering refreshments
• Discussing design possibilities and explaining technical details in an accessible, engaging way
• Answering incoming calls and managing emails promptly and professionally
• Scheduling appointments for design consultations and fittings
• Updating client files and inputting data into our office systems
• Checking in with the fitting team to confirm installation dates and requirements
• Ensuring the showroom is immaculate and always ready to impress clients
Requirements
• Previous experience in a customer-facing role (retail, hospitality, or similar) is desirable but not essential
• Comfortable using email, spreadsheets, and basic office applications
• Excellent spoken and written English
• Flexible and willing to work Tuesday - Saturday