Care Manager
| Dyddiad hysbysebu: | 02 Medi 2025 |
|---|---|
| Cyflog: | £30,000 i £45,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Optional pension |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Hydref 2025 |
| Lleoliad: | Bedford, Bedfordshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Harmonylane Care Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | HLC P3 |
Crynodeb
As a Care Manager, you will oversee the operational and clinical aspects of our domiciliary care services, ensuring the highest standards of care for clients and support for staff. You will manage care coordinators, care workers, and administrative staff, develop and implement care plans, and ensure compliance with regulatory requirements. This role requires strong leadership, excellent organizational skills, and a deep commitment to improving the lives of service users.
Key Responsibilities:
• Service Delivery and Management:
• Oversee the planning, coordination, and delivery of domiciliary care services to ensure clients receive high-quality, person-centered care.
• Develop and implement care plans in collaboration with clients, families, and healthcare professionals, ensuring they meet individual needs and preferences.
• Monitor service performance, ensuring care delivery aligns with company policies, CQC standards, and contractual obligations with local authorities or NHS partners.
• Staff Leadership and Development:
• Manage, supervise, and motivate a team of care coordinators, care workers, and administrative staff, fostering a positive and supportive working environment.
• Conduct regular staff appraisals, supervisions, and team meetings to ensure performance standards are met and professional development is supported.
• Oversee recruitment, onboarding, and training of care staff, ensuring all team members are compliant with mandatory training (e.g., safeguarding, medication administration, manual handling).
• Compliance and Quality Assurance:
• Ensure full compliance with CQC regulations, including preparation for inspections and implementation of action plans to address any recommendations.
• Conduct regular audits of care plans, medication administration records (MAR sheets), daily logs, and other documentation to maintain high standards.
• Monitor and address complaints, incidents, or safeguarding concerns, ensuring timely resolution and documentation in line with company and regulatory procedures. • Client and Stakeholder Engagement:
• Act as a key point of contact for clients, families, local authorities, NHS professionals, and other stakeholders, building strong relationships to ensure trust and satisfaction.
• Conduct client assessments and care plan reviews to ensure services remain appropriate and responsive to changing needs.
• Represent the company in meetings with external partners, such as commissioners or multidisciplinary teams, to secure contracts or coordinate care.
• Operational and Financial Oversight:
• Work with the Operations Manager or Director to develop and manage budgets, ensuring cost-effective service delivery without compromising quality.
• Oversee staff rotas and scheduling, ensuring efficient allocation of resources to meet client needs and contractual requirements.
• Monitor key performance indicators (KPIs) such as client satisfaction, staff retention, and service utilization, reporting to senior management as required.
• On-Call and Crisis Management:
• Participate in the on-call rota, providing leadership and support for out-of-hours emergencies, such as staffing shortages or urgent client needs.
• Respond promptly to critical incidents, ensuring client safety and continuity of care.
• Continuous Improvement:
• Identify opportunities to improve service delivery, staff training, or operational processes, implementing changes to enhance quality and efficiency.
• Stay updated on industry best practices, regulatory changes, and innovations in domiciliary care to ensure the company remains a leader in the sector. Skills and Qualifications:
• Essential:
• Significant experience in health and social care, with at least 2–3 years in a supervisory or management role within domiciliary care or a related setting.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• In-depth knowledge of CQC regulations and experience preparing for inspections or audits.
• Exceptional communication and interpersonal skills, with the ability to engage with clients, families, staff, and external stakeholders.
• Proficiency in Microsoft Office and care management software (e.g., Birdie, CareFree, or similar systems).
• A qualification in health and social care (e.g., NVQ Level 4/5 in Health and Social Care, Registered Manager Award, or equivalent).
• Full UK driving license and access to a vehicle (may be required for client visits or branch oversight).
• Willingness to undergo a full DBS check and provide references.
• Desirable:
• Experience managing budgets or financial performance in a care setting.
• Knowledge of local authority commissioning processes and working with multidisciplinary teams.
• A degree or higher-level qualification in health and social care, management, or a related field.
• Previous experience as a Registered Manager or Deputy Manager in domiciliary care.
Benefits:
• Competitive salary based on experience and qualifications.
• Generous holiday allowance and pension scheme.
• Opportunities for professional development, including funded training and qualifications (e.g., Level 5 Diploma in Leadership for Health and Social Care).
• Supportive work environment with access to wellbeing resources and employee assistance programs.
• Career progression opportunities, such as advancing to Operations Manager or Regional Manager roles.
Working Hours:
• Full-time (typically 37.5–40 hours per week).
• Includes participation in an on-call rota, which may involve evening, weekend, or overnight availability to support the team and clients.
Key Responsibilities:
• Service Delivery and Management:
• Oversee the planning, coordination, and delivery of domiciliary care services to ensure clients receive high-quality, person-centered care.
• Develop and implement care plans in collaboration with clients, families, and healthcare professionals, ensuring they meet individual needs and preferences.
• Monitor service performance, ensuring care delivery aligns with company policies, CQC standards, and contractual obligations with local authorities or NHS partners.
• Staff Leadership and Development:
• Manage, supervise, and motivate a team of care coordinators, care workers, and administrative staff, fostering a positive and supportive working environment.
• Conduct regular staff appraisals, supervisions, and team meetings to ensure performance standards are met and professional development is supported.
• Oversee recruitment, onboarding, and training of care staff, ensuring all team members are compliant with mandatory training (e.g., safeguarding, medication administration, manual handling).
• Compliance and Quality Assurance:
• Ensure full compliance with CQC regulations, including preparation for inspections and implementation of action plans to address any recommendations.
• Conduct regular audits of care plans, medication administration records (MAR sheets), daily logs, and other documentation to maintain high standards.
• Monitor and address complaints, incidents, or safeguarding concerns, ensuring timely resolution and documentation in line with company and regulatory procedures. • Client and Stakeholder Engagement:
• Act as a key point of contact for clients, families, local authorities, NHS professionals, and other stakeholders, building strong relationships to ensure trust and satisfaction.
• Conduct client assessments and care plan reviews to ensure services remain appropriate and responsive to changing needs.
• Represent the company in meetings with external partners, such as commissioners or multidisciplinary teams, to secure contracts or coordinate care.
• Operational and Financial Oversight:
• Work with the Operations Manager or Director to develop and manage budgets, ensuring cost-effective service delivery without compromising quality.
• Oversee staff rotas and scheduling, ensuring efficient allocation of resources to meet client needs and contractual requirements.
• Monitor key performance indicators (KPIs) such as client satisfaction, staff retention, and service utilization, reporting to senior management as required.
• On-Call and Crisis Management:
• Participate in the on-call rota, providing leadership and support for out-of-hours emergencies, such as staffing shortages or urgent client needs.
• Respond promptly to critical incidents, ensuring client safety and continuity of care.
• Continuous Improvement:
• Identify opportunities to improve service delivery, staff training, or operational processes, implementing changes to enhance quality and efficiency.
• Stay updated on industry best practices, regulatory changes, and innovations in domiciliary care to ensure the company remains a leader in the sector. Skills and Qualifications:
• Essential:
• Significant experience in health and social care, with at least 2–3 years in a supervisory or management role within domiciliary care or a related setting.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• In-depth knowledge of CQC regulations and experience preparing for inspections or audits.
• Exceptional communication and interpersonal skills, with the ability to engage with clients, families, staff, and external stakeholders.
• Proficiency in Microsoft Office and care management software (e.g., Birdie, CareFree, or similar systems).
• A qualification in health and social care (e.g., NVQ Level 4/5 in Health and Social Care, Registered Manager Award, or equivalent).
• Full UK driving license and access to a vehicle (may be required for client visits or branch oversight).
• Willingness to undergo a full DBS check and provide references.
• Desirable:
• Experience managing budgets or financial performance in a care setting.
• Knowledge of local authority commissioning processes and working with multidisciplinary teams.
• A degree or higher-level qualification in health and social care, management, or a related field.
• Previous experience as a Registered Manager or Deputy Manager in domiciliary care.
Benefits:
• Competitive salary based on experience and qualifications.
• Generous holiday allowance and pension scheme.
• Opportunities for professional development, including funded training and qualifications (e.g., Level 5 Diploma in Leadership for Health and Social Care).
• Supportive work environment with access to wellbeing resources and employee assistance programs.
• Career progression opportunities, such as advancing to Operations Manager or Regional Manager roles.
Working Hours:
• Full-time (typically 37.5–40 hours per week).
• Includes participation in an on-call rota, which may involve evening, weekend, or overnight availability to support the team and clients.