Visitor Engagement Assistant - Daytime team
| Posting date: | 01 September 2025 |
|---|---|
| Salary: | £27,398 per year |
| Hours: | Part time |
| Closing date: | 01 October 2025 |
| Location: | Westminster, London, SW1A 0AA |
| Company: | House of Commons |
| Job type: | Permanent |
| Job reference: | 6351_1756740860 |
Summary
The Role
We're on the lookout for enthusiastic, dynamic Visitor Engagement Assistants (VEAs) to join our Visitor Experience Team at the iconic Houses of Parliament. In this exciting front-line role, you'll welcome guests from all over the world, deliver inspiring tours and talks, and open the doors of the Palace of Westminster to the public - making every visit unforgettable.
Some of the responsibilities for this role include:
- Welcome visitors from around the world to the iconic UK Parliament, provide information, and assist them to their destinations, managing any specific access requirements. Ensure that you are providing a world-class welcome to all visitors to Parliament, proactively working to exceed expectation.
- Offer meaningful and rich visitor experiences to all audiences, including UK citizens, overseas visitors and those who are disengaged from mainstream politics.
- Lead by example by working collaboratively and proactively within a large team, always upholding agreed standard or presentation and service.
- Work alongside the security, banqueting and events teams to manage visitor access and flow through the building.
- Support the work of the wider Chamber and Participation team as required, including public engagement events and special occasions.
Staff Benefits
In addition to your salary, we offer an attractive range of benefits including:
- 30 days' annual leave (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 27%.
- Access to training and development.
- Flexible working.
- Interest free season ticket loan and bicycle loan.
Skills and Experience
To be successful in this role you will demonstrate:
- Previous experience of working in a visitor focused environment.
- An ability to deliver engaging presentations to large audiences.
- An ability to help others and to work flexibly as part of a team in a pressured environment.
Next Steps and Additional Information
- Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-4 in the Job Description.
More information on the role and the full criteria can be found in the Job Description and candidate pack.
Several different part-time contracted hours will be offered. If you are selected for interview, you will be asked to inform the panel of the days/hours you are available to work. Shift times are subject to the operational need and are linked to the Business of the House.
Due to the large number of applications we receive for this role, the can sometimes be a delay in shortlisting the applications.
#LI-Onsite
Proud member of the Disability Confident employer scheme