Ward Clerk
| Dyddiad hysbysebu: | 01 Medi 2025 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Medi 2025 |
| Lleoliad: | Newton Abbot, TQ12 2TS |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9388-25-1029 |
Crynodeb
Communicate with a wide range of staff and clients in person, by telephone, and electronically. Receive all visitors in a courteous, efficient, and friendly manner. Provide excellent customer care in a calm and professional manner to patients and relatives who may be anxious or distressed. Proactively manage correspondence such as emails, post, and telephone calls in line with Trust standards. Assist as far as possible with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person. Prioritise workload effectively and manage conflicting demands in a high-pressure environment. Use multiple computer systems as required within the department, including but not limited to: IHCS (PAS), CRIS, InfloFlex, and Symphony. Ensure accurate and up-to-date patient details are maintained on patient information IT systems. Maintain health records and patient files in line with Trust Health Records Policy. Respond to complaints or concerns where appropriate, escalating to Line Manager if unable to resolve. Comply with GDPR and follow all Trust policies and procedures. Follow Standard Operating Procedures (SOPs) for the department. No budgetary control but maintain awareness of effective use of resources. No direct staff supervision but may be required to mentor new starters. Significant use of Display Screen Equipment (DSE).