Splunk ITSI Expert
| Dyddiad hysbysebu: | 01 Medi 2025 |
|---|---|
| Cyflog: | £55,000 i £65,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Hydref 2025 |
| Lleoliad: | Leicester, Leicestershire |
| Gweithio o bell: | Yn gyfan gwbl o bell |
| Cwmni: | TESTQ TECHNOLOGIES LTD |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | TQ2425_2134_446 |
Crynodeb
Reference: TQ2425_2134_446
Vacancy: 1
Job title: Splunk ITSI Expert
Location: Leicester
Job Purpose:
TESTQ Technologies is an IT services and Solutions Company whose offerings span over a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment.
We are looking for a highly skilled and experienced Splunk ITSI (IT Service Intelligence) Expert to join our IT operations and observability team. The ideal candidate will have in-depth knowledge of Splunk Core, ITSI, and observability practices, with a strong focus on real-time service monitoring, correlation, and alerting. You will be responsible for designing, building, and optimizing ITSI implementations that provide actionable insights into service health, performance, and infrastructure behavior.
Job Description (Main Duties and Responsibilities):
Design, configure, and maintain Splunk ITSI modules, including glass tables, KPI base searches, correlation searches, notable events, and service definitions.
Develop and optimize custom dashboards, drilldowns, and service health scores to enhance visibility into critical business and IT services.
Implement event aggregation, noise reduction, and adaptive thresholding to improve operational efficiency and reduce alert fatigue.
Integrate Splunk ITSI with external data sources and tools (e.g., CMDB, APM tools, ticketing systems) for enhanced observability and automation.
Work closely with IT operations, DevOps, SRE, and business stakeholders to translate service requirements into meaningful visualizations and alerts.
Develop advanced correlation rules to detect anomalies and reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
Implement and maintain data models, lookup tables, and custom knowledge objects to enrich ITSI functionality.
Participate in incident response, root cause analysis, and proactive performance monitoring using Splunk.
Provide training, documentation, and knowledge sharing to internal teams to ensure effective use of Splunk ITSI.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]
Proven experience up to 3years in Splunk ITSI implementation, configuration, and optimization.
Strong expertise in Splunk Search Processing Language (SPL) and knowledge object creation.
Hands-on experience with ITSI components such as: Glass Tables, KPI Base Searches, Services and Dependencies, Notable Events & Aggregation Policies, Deep Dives & Episode Review
Knowledge of IT operations, incident management, and service-centric monitoring principles.
Familiarity with event correlation techniques, threshold tuning, and noise suppression.
Experience working with REST APIs, modular inputs, and data onboarding from diverse IT systems.
Proficient in integrating Splunk with CMDBs (e.g., ServiceNow), ticketing systems, and APM tools (e.g., AppDynamics, Dynatrace, New Relic).
Knowledge of infrastructure monitoring (Linux, Windows, network devices, cloud platforms).
Familiarity with ITIL processes and service health models.
Strong problem-solving and troubleshooting skills with a deep understanding of service-level KPIs and dependencies.
Splunk certifications such as: Splunk Core Certified Power User, Splunk ITSI Certified Admin, Splunk Certified Developer is a plus
Experience with machine learning toolkit (MLTK) for anomaly detection and predictive analytics.
Knowledge of cloud platforms (AWS, Azure, GCP) and monitoring of cloud-native environments.
Familiarity with DevOps tools like Ansible, Terraform, or Kubernetes.
Scripting skills in Python, Bash, or PowerShell for automation.
Experience with SOAR (Security Orchestration, Automation, and Response) is a plus.
Other Key skills:
Good analytical and Problem-solving skills
Good communication skills
A thorough approach and Self starter
Focus on quality and delivery
Working together in teams.
Leadership and effective decision making.
Flexible Attitude
Excellent customer service
Qualifications: Bachelor's degree or above in the UK or Equivalent.
Salary: GBP 55000 to 65000 per annum
Published Date: 01 September 2025
Closing Date: 30 September 2025
Evaluation: CV Review, Technical Test, Personal and Technical Interview and References
Job Type: Full-time, Permanent [Part time and Fixed Term option is available]
Vacancy: 1
Job title: Splunk ITSI Expert
Location: Leicester
Job Purpose:
TESTQ Technologies is an IT services and Solutions Company whose offerings span over a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment.
We are looking for a highly skilled and experienced Splunk ITSI (IT Service Intelligence) Expert to join our IT operations and observability team. The ideal candidate will have in-depth knowledge of Splunk Core, ITSI, and observability practices, with a strong focus on real-time service monitoring, correlation, and alerting. You will be responsible for designing, building, and optimizing ITSI implementations that provide actionable insights into service health, performance, and infrastructure behavior.
Job Description (Main Duties and Responsibilities):
Design, configure, and maintain Splunk ITSI modules, including glass tables, KPI base searches, correlation searches, notable events, and service definitions.
Develop and optimize custom dashboards, drilldowns, and service health scores to enhance visibility into critical business and IT services.
Implement event aggregation, noise reduction, and adaptive thresholding to improve operational efficiency and reduce alert fatigue.
Integrate Splunk ITSI with external data sources and tools (e.g., CMDB, APM tools, ticketing systems) for enhanced observability and automation.
Work closely with IT operations, DevOps, SRE, and business stakeholders to translate service requirements into meaningful visualizations and alerts.
Develop advanced correlation rules to detect anomalies and reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
Implement and maintain data models, lookup tables, and custom knowledge objects to enrich ITSI functionality.
Participate in incident response, root cause analysis, and proactive performance monitoring using Splunk.
Provide training, documentation, and knowledge sharing to internal teams to ensure effective use of Splunk ITSI.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]
Proven experience up to 3years in Splunk ITSI implementation, configuration, and optimization.
Strong expertise in Splunk Search Processing Language (SPL) and knowledge object creation.
Hands-on experience with ITSI components such as: Glass Tables, KPI Base Searches, Services and Dependencies, Notable Events & Aggregation Policies, Deep Dives & Episode Review
Knowledge of IT operations, incident management, and service-centric monitoring principles.
Familiarity with event correlation techniques, threshold tuning, and noise suppression.
Experience working with REST APIs, modular inputs, and data onboarding from diverse IT systems.
Proficient in integrating Splunk with CMDBs (e.g., ServiceNow), ticketing systems, and APM tools (e.g., AppDynamics, Dynatrace, New Relic).
Knowledge of infrastructure monitoring (Linux, Windows, network devices, cloud platforms).
Familiarity with ITIL processes and service health models.
Strong problem-solving and troubleshooting skills with a deep understanding of service-level KPIs and dependencies.
Splunk certifications such as: Splunk Core Certified Power User, Splunk ITSI Certified Admin, Splunk Certified Developer is a plus
Experience with machine learning toolkit (MLTK) for anomaly detection and predictive analytics.
Knowledge of cloud platforms (AWS, Azure, GCP) and monitoring of cloud-native environments.
Familiarity with DevOps tools like Ansible, Terraform, or Kubernetes.
Scripting skills in Python, Bash, or PowerShell for automation.
Experience with SOAR (Security Orchestration, Automation, and Response) is a plus.
Other Key skills:
Good analytical and Problem-solving skills
Good communication skills
A thorough approach and Self starter
Focus on quality and delivery
Working together in teams.
Leadership and effective decision making.
Flexible Attitude
Excellent customer service
Qualifications: Bachelor's degree or above in the UK or Equivalent.
Salary: GBP 55000 to 65000 per annum
Published Date: 01 September 2025
Closing Date: 30 September 2025
Evaluation: CV Review, Technical Test, Personal and Technical Interview and References
Job Type: Full-time, Permanent [Part time and Fixed Term option is available]