Customer Engagement and Experience Officer
| Dyddiad hysbysebu: | 01 Medi 2025 |
|---|---|
| Cyflog: | £35,604.4 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Medi 2025 |
| Lleoliad: | Rushden, Northamptonshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Longhurst Group Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | LHG1129219 |
Crynodeb
At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.
Are you driven by a passion for ensuring our customers voices are truly heard and used to shape better services?
We’re looking for a Customer Engagement and Experience Officer to join our team and play a key role in shaping the future of customer experience. This exciting opportunity places you at the heart of our engagement strategy, where you’ll work closely with customers and colleagues both virtually and face-to-face to ensure our services reflect their diverse needs and aspirations.
Location: Hybrid, with a weekly presence in either our Rushden or Milton Keynes office
Salary: Up to £35,604.40 per year
Contract: Permanent
Your week: 36.25 hours p/week (9am – 5.15pm Monday to Friday, with 1-hour lunch)
What you’ll be doing
This is what your day will look like as our Customer Engagement and Experience Officer:
• Act as a specialist on customer engagement matters, offering advice to colleagues, and ensuring that customer engagement helps shape our approach on an ongoing basis.
• Supporting the delivery of our customer engagement vision and ensuring we collect customers’ experiences at key touch points and feedback is representative of our diverse customer base.
• Gathering and analysing customer insight through surveys, focus groups, journey mapping, and scrutiny activities.
• Collaborating with internal teams and external partners to promote engagement and share outcomes.
• Ensuring compliance with the Regulator of Social Housing’s Transparency, Influence, and Accountability Standard.
• Communicating impact through “Your Voice, Your Impact” feedback loops.
Your toolkit for success
To thrive in our Customer Engagement and Experience Officer role, you’ll need:
• Proven experience in customer-facing roles, with a strong track record of driving service improvements.
• Excellent analytical skills, with the ability to interpret data and produce meaningful, evidence-based reports.
• Outstanding written and verbal communication skills, with the ability to present information clearly and concisely.
• Confidence in using digital tools, applications, and ICT systems to support engagement and reporting.
• Strong organisational skills, with effective project management capabilities and attention to detail.
• Ability to work collaboratively across teams and with stakeholders at all levels.
• Exceptional teamworking skills, contributing to a positive and inclusive working environment.
• A genuine passion for fairness, inclusion, and ensuring all customer voices are heard and represented.
• Experience in producing high-quality reports and maintaining accurate records to inform and improve services.
Why join Amplius?
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and be the most authentic version of themselves:
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Perks of working at Amplius
• 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday, and gym membership discounts
• Plus, lots more once you join!
The important stuff
We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
Are you driven by a passion for ensuring our customers voices are truly heard and used to shape better services?
We’re looking for a Customer Engagement and Experience Officer to join our team and play a key role in shaping the future of customer experience. This exciting opportunity places you at the heart of our engagement strategy, where you’ll work closely with customers and colleagues both virtually and face-to-face to ensure our services reflect their diverse needs and aspirations.
Location: Hybrid, with a weekly presence in either our Rushden or Milton Keynes office
Salary: Up to £35,604.40 per year
Contract: Permanent
Your week: 36.25 hours p/week (9am – 5.15pm Monday to Friday, with 1-hour lunch)
What you’ll be doing
This is what your day will look like as our Customer Engagement and Experience Officer:
• Act as a specialist on customer engagement matters, offering advice to colleagues, and ensuring that customer engagement helps shape our approach on an ongoing basis.
• Supporting the delivery of our customer engagement vision and ensuring we collect customers’ experiences at key touch points and feedback is representative of our diverse customer base.
• Gathering and analysing customer insight through surveys, focus groups, journey mapping, and scrutiny activities.
• Collaborating with internal teams and external partners to promote engagement and share outcomes.
• Ensuring compliance with the Regulator of Social Housing’s Transparency, Influence, and Accountability Standard.
• Communicating impact through “Your Voice, Your Impact” feedback loops.
Your toolkit for success
To thrive in our Customer Engagement and Experience Officer role, you’ll need:
• Proven experience in customer-facing roles, with a strong track record of driving service improvements.
• Excellent analytical skills, with the ability to interpret data and produce meaningful, evidence-based reports.
• Outstanding written and verbal communication skills, with the ability to present information clearly and concisely.
• Confidence in using digital tools, applications, and ICT systems to support engagement and reporting.
• Strong organisational skills, with effective project management capabilities and attention to detail.
• Ability to work collaboratively across teams and with stakeholders at all levels.
• Exceptional teamworking skills, contributing to a positive and inclusive working environment.
• A genuine passion for fairness, inclusion, and ensuring all customer voices are heard and represented.
• Experience in producing high-quality reports and maintaining accurate records to inform and improve services.
Why join Amplius?
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and be the most authentic version of themselves:
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Perks of working at Amplius
• 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday, and gym membership discounts
• Plus, lots more once you join!
The important stuff
We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
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