Front of House Assistant - Pantomime Season Casual Staff
| Dyddiad hysbysebu: | 01 Medi 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Double-time payments are due for actual hours worked on Sundays and Public Holidays, as per the UK Theatre / BECTU agreement. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Hydref 2025 |
| Lleoliad: | RM11 1QT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Queen's Theatre Hornchurch |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | PD - PT |
Crynodeb
Job Summary
As a Front of House Assistant, you will often be the first point of contact for the customers in the theatre. You will work in three main areas: Café, Bar, and as an Usher.
Purpose of the Role
Always ensure that the public receive the highest standards of comfort & safety before, during and after a performance.
Queen's Theatre, Front of House staff must always present a welcoming, courteous, helpful & efficient service to all members of the public.
Be proactive, on behalf of the Theatre, in customer care and Front of House sales.
Public Safety
To always anticipate the comfort and safety needs of Queen's Theatre patrons.
To be familiar with Queen's Theatre fire & evacuation procedures. Attend all emergency and evacuation drills and training to ensure that emergency procedures
are correctly executed.
To be responsive to any other emergency, i.e. an accident or sudden illness, and to react calmly, quickly, and efficiently.
Maintain the Theatre's high standards in the Bar, Foyer and Auditorium.
To be familiar with the Theatre's products & facilities, to assist the public with their queries, & to promote current and future shows / events.
To be aware of the needs of patrons with disabilities and to ensure those needs are met accordingly.
To ensure that all current Theatre Covid regulations are adhered to for the health and safety of both patrons and staff.
Front of House Sales
Must be over 18 years old as per licensing requirements, as selling alcohol is required.
To carry out sales of food and drink in accordance with procedures to ensure the efficient running of Queen's Theatre Bar and Cafe-Bar.
To sell ice cream, confectionary, and merchandise to the public.
To ensure the accurate accounting of sales and takings, using the till facilities provided and in keeping with the Theatre's financial regulations.
In accordance with Environmental Health Regulations, observe a high standard of cleanliness and hygiene in all areas; especially of Bar and Cafe equipment, glasses etc. General tidiness in the Bar and Cafe and related public areas.
General
Regularly check the staff rota and ensure any problems that arise are reported immediately.
Wear appropriate clothing and always adhere to Queen’s Theatre dress code on duty and to adhere to the Theatre’s standard of personal presentation.
Complete an accurate weekly timesheet for authorisation by the Head of Customer Services & Facilities.
To undertake training in Health and Safety, First Aid, Fire Marshalling, Food Hygiene, and Sales as required both in-house and away from the theatre.
At the end of the performance, and subject to operational requirements, undertake to clear the auditorium of litter and prepare it for the next performance.
To be aware of the Theatre’s Health and Safety rules affecting the Front of House area.
To carry out any other duties as shall be reasonably required by the Duty Manager.
Person Specification
Essential:
Minimum of 18 years old.
Enjoys interacting with a wide range of people
Enthusiastic and polite manner
Flexible and pro-active approach
Enjoys being part of a team
Enthusiastic about Theatre and live events
High standard of personal presentation
Customer care experience
Sales experience
Desirable:
Enthusiastic about Queen’s Theatre Hornchurch and our shows / events
Experience working in a busy Bar
Catering experience
Stock handling experience
Qualifications:
Current First Aid certificate
Basic Food Hygiene certificate
Person Specification
Essential:
Minimum of 18 years old.
Enjoys interacting with a wide range of people
Enthusiastic and polite manner
Flexible and pro-active approach
Enjoys being part of a team
Enthusiastic about Theatre and live events
High standard of personal presentation
Customer care experience
Sales experience
Desirable:
Enthusiastic about Queen's Theatre Hornchurch and our shows / events
Experience working in a busy Bar
Catering experience
Stock handling experience
Qualifications
Current First Aid certificate
Basic Food Hygiene certificate
How to Apply
Please note that this is position is for Temporary Pantomime Cover, November 2025 - January 2026.
To apply for this role go to: https://queens-theatre.co.uk/about-us/qrecruit/ for the Application form and Equal Opportunities form.
Send completed Application form and Equal Opportunities form to: recruitment@queens-theatre.co.uk
Interviews: In-person interviews are taking place at Queen's Theatre Hornchurch on Tuesday, 07 & Wednesday, 08 October 2025
For assistance: Please email: recruitment@queens-theatre.co.uk
Contact name: Pauline Dawson
Contact email: recruitment@queens-theatre.co.uk
As a Front of House Assistant, you will often be the first point of contact for the customers in the theatre. You will work in three main areas: Café, Bar, and as an Usher.
Purpose of the Role
Always ensure that the public receive the highest standards of comfort & safety before, during and after a performance.
Queen's Theatre, Front of House staff must always present a welcoming, courteous, helpful & efficient service to all members of the public.
Be proactive, on behalf of the Theatre, in customer care and Front of House sales.
Public Safety
To always anticipate the comfort and safety needs of Queen's Theatre patrons.
To be familiar with Queen's Theatre fire & evacuation procedures. Attend all emergency and evacuation drills and training to ensure that emergency procedures
are correctly executed.
To be responsive to any other emergency, i.e. an accident or sudden illness, and to react calmly, quickly, and efficiently.
Maintain the Theatre's high standards in the Bar, Foyer and Auditorium.
To be familiar with the Theatre's products & facilities, to assist the public with their queries, & to promote current and future shows / events.
To be aware of the needs of patrons with disabilities and to ensure those needs are met accordingly.
To ensure that all current Theatre Covid regulations are adhered to for the health and safety of both patrons and staff.
Front of House Sales
Must be over 18 years old as per licensing requirements, as selling alcohol is required.
To carry out sales of food and drink in accordance with procedures to ensure the efficient running of Queen's Theatre Bar and Cafe-Bar.
To sell ice cream, confectionary, and merchandise to the public.
To ensure the accurate accounting of sales and takings, using the till facilities provided and in keeping with the Theatre's financial regulations.
In accordance with Environmental Health Regulations, observe a high standard of cleanliness and hygiene in all areas; especially of Bar and Cafe equipment, glasses etc. General tidiness in the Bar and Cafe and related public areas.
General
Regularly check the staff rota and ensure any problems that arise are reported immediately.
Wear appropriate clothing and always adhere to Queen’s Theatre dress code on duty and to adhere to the Theatre’s standard of personal presentation.
Complete an accurate weekly timesheet for authorisation by the Head of Customer Services & Facilities.
To undertake training in Health and Safety, First Aid, Fire Marshalling, Food Hygiene, and Sales as required both in-house and away from the theatre.
At the end of the performance, and subject to operational requirements, undertake to clear the auditorium of litter and prepare it for the next performance.
To be aware of the Theatre’s Health and Safety rules affecting the Front of House area.
To carry out any other duties as shall be reasonably required by the Duty Manager.
Person Specification
Essential:
Minimum of 18 years old.
Enjoys interacting with a wide range of people
Enthusiastic and polite manner
Flexible and pro-active approach
Enjoys being part of a team
Enthusiastic about Theatre and live events
High standard of personal presentation
Customer care experience
Sales experience
Desirable:
Enthusiastic about Queen’s Theatre Hornchurch and our shows / events
Experience working in a busy Bar
Catering experience
Stock handling experience
Qualifications:
Current First Aid certificate
Basic Food Hygiene certificate
Person Specification
Essential:
Minimum of 18 years old.
Enjoys interacting with a wide range of people
Enthusiastic and polite manner
Flexible and pro-active approach
Enjoys being part of a team
Enthusiastic about Theatre and live events
High standard of personal presentation
Customer care experience
Sales experience
Desirable:
Enthusiastic about Queen's Theatre Hornchurch and our shows / events
Experience working in a busy Bar
Catering experience
Stock handling experience
Qualifications
Current First Aid certificate
Basic Food Hygiene certificate
How to Apply
Please note that this is position is for Temporary Pantomime Cover, November 2025 - January 2026.
To apply for this role go to: https://queens-theatre.co.uk/about-us/qrecruit/ for the Application form and Equal Opportunities form.
Send completed Application form and Equal Opportunities form to: recruitment@queens-theatre.co.uk
Interviews: In-person interviews are taking place at Queen's Theatre Hornchurch on Tuesday, 07 & Wednesday, 08 October 2025
For assistance: Please email: recruitment@queens-theatre.co.uk
Contact name: Pauline Dawson
Contact email: recruitment@queens-theatre.co.uk
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Gwybodaeth am Hyderus o ran Anabledd
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