Compliance & Performance Analyst
| Dyddiad hysbysebu: | 01 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £25000-35000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Medi 2025 |
| Lleoliad: | Bristol, BS1 3AG |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 304476-43621848 |
Crynodeb
Serco Limited
Key purpose
This is an exciting opportunity to join an expanding team, Serco HAAS Planning and Workforce Management. Our main aim is to deliver consultations for the Department for Work and Pensions (DWP). The outcome of the consultations is used in conjunction with other information to process Personal Independence Payment (PIP), Work Capability Assessment (WCA), and Specialist Benefits (SB) claims.
Reason for the role
The role is accountable for providing insight on contact TPL performance across the contract, working closely with key stakeholders including the front and back-office delivery unit and the wider planning team. The role supports operational goals by ensuring TPL performance is optimised, providing the necessary insight and highlighting opportunities for improvement
Key accountabilities
This exciting role will work as part of an established team at the core of the Performance & Planning function to ensure optimum use of Functional Assessors and estate resources in order to achieve TPLs. You will be responsible for setting internal targets to meet our TPL delivery commitments, driving performance alongside the regional management teams and SMT
Your main responsibilities will involve:
Monitoring TPL Performance:
- Effective use of available M.I. suite to track and influence TPL performance across the contract.
- Work with stakeholders across Clinical Ops and the MI team to develop deeper insights into TPL performance across all areas.
- Attend planning and performance meetings with Senior Management, offering resource suggestions and highlighting areas of concern, always offering recommendations for potential solution.
- Liaise with the Regional Managers and Resource Planning Managers, making recommendations for internal HP resource in specific Geographic locations based on TPL requirements.
- Develop, implement and maintain TPL management processes and procedures, whilst continuously striving to improve them, generating ideas and solutions. Ensure TPL performance is measured and provides reporting to HAAS Operations Management.
- Develop new TPL measurement and reporting tools to provide greater insight to the business, facilitating increased mobility in ensuring TPL attainment.
- Optimisation of operational delivery capacity in line with demand.
- Proactive TPL management of Serco and the delivery partners through effective MI.
- To establish and maintain effective relationships with key customer, Atos and supplier stakeholders – with a view to continually improving performance/efficiency/claiming experience.
Essential technical and professional skills, knowledge, and qualifications
- Excellent Microsoft Excel ability.
- Power BI experience would be advantageous.
- You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position.
- Proven track record in developing new reporting solutions for diverse Stakeholders.
- Experience in a complex service delivery structure with a proven successful track record in meeting TPL/ KPI requirements.
- Rigorous attention to detail with operational mind-set.
- Extensive experience of risk management able to anticipate, prioritise and prepare for risks in order to minimise the likelihood of risks becoming issues, developing and implementation of plans to mitigate any issues with may occur.
- IT literate, competent MS Office, Word, Powerpoint, Excel formula and functions, fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets.
- Ability to work unsupervised and use initiative.
- Adapts to changing circumstances and new information that affects goals and plans; can play several different roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover manager duties.
- Innovative thinking and ability to inspire team managers
What we offer
- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Key purpose
This is an exciting opportunity to join an expanding team, Serco HAAS Planning and Workforce Management. Our main aim is to deliver consultations for the Department for Work and Pensions (DWP). The outcome of the consultations is used in conjunction with other information to process Personal Independence Payment (PIP), Work Capability Assessment (WCA), and Specialist Benefits (SB) claims.
Reason for the role
The role is accountable for providing insight on contact TPL performance across the contract, working closely with key stakeholders including the front and back-office delivery unit and the wider planning team. The role supports operational goals by ensuring TPL performance is optimised, providing the necessary insight and highlighting opportunities for improvement
Key accountabilities
This exciting role will work as part of an established team at the core of the Performance & Planning function to ensure optimum use of Functional Assessors and estate resources in order to achieve TPLs. You will be responsible for setting internal targets to meet our TPL delivery commitments, driving performance alongside the regional management teams and SMT
Your main responsibilities will involve:
Monitoring TPL Performance:
- Effective use of available M.I. suite to track and influence TPL performance across the contract.
- Work with stakeholders across Clinical Ops and the MI team to develop deeper insights into TPL performance across all areas.
- Attend planning and performance meetings with Senior Management, offering resource suggestions and highlighting areas of concern, always offering recommendations for potential solution.
- Liaise with the Regional Managers and Resource Planning Managers, making recommendations for internal HP resource in specific Geographic locations based on TPL requirements.
- Develop, implement and maintain TPL management processes and procedures, whilst continuously striving to improve them, generating ideas and solutions. Ensure TPL performance is measured and provides reporting to HAAS Operations Management.
- Develop new TPL measurement and reporting tools to provide greater insight to the business, facilitating increased mobility in ensuring TPL attainment.
- Optimisation of operational delivery capacity in line with demand.
- Proactive TPL management of Serco and the delivery partners through effective MI.
- To establish and maintain effective relationships with key customer, Atos and supplier stakeholders – with a view to continually improving performance/efficiency/claiming experience.
Essential technical and professional skills, knowledge, and qualifications
- Excellent Microsoft Excel ability.
- Power BI experience would be advantageous.
- You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position.
- Proven track record in developing new reporting solutions for diverse Stakeholders.
- Experience in a complex service delivery structure with a proven successful track record in meeting TPL/ KPI requirements.
- Rigorous attention to detail with operational mind-set.
- Extensive experience of risk management able to anticipate, prioritise and prepare for risks in order to minimise the likelihood of risks becoming issues, developing and implementation of plans to mitigate any issues with may occur.
- IT literate, competent MS Office, Word, Powerpoint, Excel formula and functions, fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets.
- Ability to work unsupervised and use initiative.
- Adapts to changing circumstances and new information that affects goals and plans; can play several different roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover manager duties.
- Innovative thinking and ability to inspire team managers
What we offer
- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.