Lifeline Services Scheme Manager
| Dyddiad hysbysebu: | 27 Awst 2025 |
|---|---|
| Cyflog: | £20,001.00 i £30,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27,254 - £28,598 per annum (pro rata) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Medi 2025 |
| Lleoliad: | Darlington, DL1 5QT |
| Cwmni: | Darlington Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 285054 |
Crynodeb
The Scheme managers that work in the Lifeline services team are based at the various sheltered and extra care complexes across the town and support tenants to live safely and independently in their own communities.
You will need to be approachable with a and#39;can doand#39; attitude and amongst other valuable skills be organised, flexible and have the ability to communicate effectively and compassionately to a broad range of audiences.
A scheme managers day is varied with responsibilities relating to building management: monitoring legionella, fire safety, repairs, site safety audits along with supporting tenants, their families, carers and professionals that our service come into contact with whilst delivering services.andnbsp;
Carrying out daily calls, visits, responding to emergency calls within the scheme, facilitating activities and planning events is also an important part of the role so someone with the ability to engage and encourage people is vital.andnbsp;
A scheme manager must be able to think dynamically and remain calm whilst adapting to the presenting situation, it so it would be advantageous to have a background of working in a customer facing role with experience of older, more vulnerable people and the support mechanisms that surround them.
You must be confident in the use of databases, Microsoft packages, the use of technology and have a good understanding of GDPR to meet with the administrative requirements of the role.
Experience of building management would be useful but is not essential as a comprehensive induction and on-going training/development is provided to meet with this requirement of the role.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:andnbsp;
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)andnbsp;
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributionsandnbsp;
Flexi-time schemeandnbsp;
Flexible workingandnbsp;
Generous Maternity, Paternity and Adoption Leave schemesandnbsp;
Staff equality forumsandnbsp;
Green Car Leasing Schemeandnbsp;
Access to a wide range of training, learning and developmentandnbsp;
Physiotherapy serviceandnbsp;
Confidential counselling serviceandnbsp;
Great wellbeing offerandnbsp;
Cycle to Work Schemeandnbsp;
Dolphin Centre Fit for Life Discountsandnbsp;
Local and National retailer discountsandnbsp;
Vivup employee benefit app and Lifestyle Savingsandnbsp;
Arriva Employee Travel Clubandnbsp;
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.andnbsp;
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/andnbsp;
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.andnbsp;
https://www.darlington.gov.uk/jobs-and-careers/andnbsp;
For detailed information on this role, please refer to the Role Profile and Supporting Information.andnbsp;
General Information for Applicantsandnbsp;andnbsp;
For a further informal discussion and any queries around the role profile and jobs itself please contact Julie Paton on 07384797799 or julie.paton@darlington.gov.uk
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.andnbsp;andnbsp;
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please contact https://www.northeastjobs.org.uk/contactusandnbsp;
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.andnbsp;
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
andnbsp;
You will need to be approachable with a and#39;can doand#39; attitude and amongst other valuable skills be organised, flexible and have the ability to communicate effectively and compassionately to a broad range of audiences.
A scheme managers day is varied with responsibilities relating to building management: monitoring legionella, fire safety, repairs, site safety audits along with supporting tenants, their families, carers and professionals that our service come into contact with whilst delivering services.andnbsp;
Carrying out daily calls, visits, responding to emergency calls within the scheme, facilitating activities and planning events is also an important part of the role so someone with the ability to engage and encourage people is vital.andnbsp;
A scheme manager must be able to think dynamically and remain calm whilst adapting to the presenting situation, it so it would be advantageous to have a background of working in a customer facing role with experience of older, more vulnerable people and the support mechanisms that surround them.
You must be confident in the use of databases, Microsoft packages, the use of technology and have a good understanding of GDPR to meet with the administrative requirements of the role.
Experience of building management would be useful but is not essential as a comprehensive induction and on-going training/development is provided to meet with this requirement of the role.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:andnbsp;
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)andnbsp;
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributionsandnbsp;
Flexi-time schemeandnbsp;
Flexible workingandnbsp;
Generous Maternity, Paternity and Adoption Leave schemesandnbsp;
Staff equality forumsandnbsp;
Green Car Leasing Schemeandnbsp;
Access to a wide range of training, learning and developmentandnbsp;
Physiotherapy serviceandnbsp;
Confidential counselling serviceandnbsp;
Great wellbeing offerandnbsp;
Cycle to Work Schemeandnbsp;
Dolphin Centre Fit for Life Discountsandnbsp;
Local and National retailer discountsandnbsp;
Vivup employee benefit app and Lifestyle Savingsandnbsp;
Arriva Employee Travel Clubandnbsp;
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.andnbsp;
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/andnbsp;
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.andnbsp;
https://www.darlington.gov.uk/jobs-and-careers/andnbsp;
For detailed information on this role, please refer to the Role Profile and Supporting Information.andnbsp;
General Information for Applicantsandnbsp;andnbsp;
For a further informal discussion and any queries around the role profile and jobs itself please contact Julie Paton on 07384797799 or julie.paton@darlington.gov.uk
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.andnbsp;andnbsp;
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please contact https://www.northeastjobs.org.uk/contactusandnbsp;
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.andnbsp;
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
andnbsp;