Resident Services Officer 5275218 and 5275219
| Dyddiad hysbysebu: | 30 Awst 2025 |
|---|---|
| Cyflog: | £17.73 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Medi 2025 |
| Lleoliad: | London, SW10 0DS |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | K&C 5275218 and 5275219 |
Crynodeb
What's involved with this role:
Job Title: Resident Services Officer
Ref: K&C 5275218 and 5275219
Pay rate: £17.73 per hour PAYE
Role length: Anticipated 6 months
Working arrangements: Office based
The role:
We are looking for a Resident Services Officer to deliver a high-quality, customer-focused Neighbourhood Management Service, acting as a first point of contact for residents through face-to-face, telephone, and digital communication.
The role ensures seamless, empathetic service and supports core housing functions such as tenancy management, tenancy visits, mutual exchanges, and Right to Buy applications, in line with the Council’s values.
Key responsibilities:
Provide a professional front-line service at housing receptions, addressing resident enquiries and triaging to appropriate teams
Handle and allocate incoming correspondence, emails, and CRM tasks across Housing Management services
Co-ordinate key tenancy processes, including sign-ups, mutual exchanges, Right to Buy applications, tenancy visits, and introductory tenancy completions
Support complaint handling and Member Enquiries by assigning and tracking responses
Assist with post-tenancy tasks such as producing welcome packs, managing estate inspections, and monitoring fire safety actions in collaboration with Estate Services
Maintain accurate neighbourhood patch contact lists, housing data, and support departmental performance by monitoring deadlines and escalating delays
Support meetings through minute-taking and administrative preparation
Provide operational support for projects, staff onboarding, training, and equipment provisioning
Manage estate parking records, assist with fob system programming, and respond to related resident queries
Oversee and process payments, parking enquiries, and ensure up-to-date information is accessible at reception and on estate noticeboards
Provide support to residents accessing services in person
Ensure compliance with relevant policies, statutory deadlines, and service standards
What the client is looking for:
GCSE pass in English and Math or equivalent qualification
Excellent customer service skills and the ability to deal with resident queries.
Administrative and reception experience
Ability to maintain confidentiality
Ability to meet deadlines in a fast-paced, high-pressure environment
Ability to support and maintain administration processes and systems
Excellent verbal and written communication skills and the ability to work with people at all levels
Experience in minute taking
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: K&C 5275218 and 5275219
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.