Helpdesk Operator
| Dyddiad hysbysebu: | 29 Awst 2025 |
|---|---|
| Cyflog: | £16.11 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Medi 2025 |
| Lleoliad: | Nottingham, Nottinghamshire, NG2 3AQ |
| Cwmni: | Fawkes & Reece |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | HD-RM_1756480037 |
Crynodeb
- Manage, control and monitor efficiently the day-to-day operation of the Help desk function.
- Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.
- Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
- Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Help desk.
- Produce a variety of reports regularly, collation of statistics and any other reporting / analysis requested.
- Manage Help desk administration and facilitate training requirements.