Dental Receptionist - Huntingdon
| Dyddiad hysbysebu: | 29 Awst 2025 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Medi 2025 |
| Lleoliad: | Huntingdon, PE29 6NT |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9448-25-0249 |
Crynodeb
Main Duties and Responsibilities: Nature of work: Reception/Appointment Book/Treatment Booking urgent care telephone triage appointments and treatment appointments, where appropriate Managing the waiting room, including greeting patients and advising them of any excessive delays Re-booking additional needs appointments or minor oral surgery appointments Maintain the appointment system to ensure that surgery time is utilised appropriatel Mail In: Distribute post accordingly Record referral/communication correspondence in the patients notes and action accordingly File all letters/correspondence in the appropriate place Accurately prepare and maintain patient record Planning and Organisation: Prioritise workload. You will be working within a team, so it is imperative that you work proactively together to complete reception tasks meeting deadlines to enable the service to perform efficiently Maintain administrative systems to ensure good working practice Use judgemental and analytical skills to anticipate the needs of the patient Maintain the reception area Communication: Making of appointments and taking telephone calls, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently Most of our patients require a lot of emotional support to persuade them to accept treatment. It must be recognised that anxiety can often be displayed as aggression Knowledge of computer use is essential for input of patient data, payment transactions and other services Collection of charges as appropriate Cashing up/banking, recording all necessary details On occasions, work independently managing the department administration and giving appropriate advice when necessary Maintain patient confidentiality at all times People Management: Maintaining own professional development and requirement to take part in appraisal and KSF process Compliance with NHS code of conduc Development Activity: Personal Development: You are encouraged and supported to gain further knowledge which are relevant to your position. You will also be required to attend study days arranged by the Dental Service on relevant subjects. Attend appropriate meetings Encourage and motivate other Team members. Support others by sharing skills and knowledge of the job Clinical and Practice Governance: Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirement of the Data Protection Act Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to Trust Information Governance and Information Security policies. The post holder must adhere to Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust (CCS). The post holder must participate in clinical and safeguarding audits as required The post holder is required to participate in relevant emergency preparedness process for their team The post holder is required to work in a collaborative manner with healthcare professionals and others involved in providing care The post holder must participate in audit as required The post holder will be required to include Business travel on their car insurance details, in order to reclaim any business miles accrued during your working hours. Provide patients and their families with information on standards they should expect from the team. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder is required to participate in relevant emergency preparedness process for their team Health and Safety: A broad knowledge of health and safety issues is required. You are required to attend mandatory training/and or complete on-line training for all courses specified by Cambridgeshire Community Services NHS Trust or the Dental HealthCare Cambridgeshire. It is essential that our guidelines/policies are adhered to and that a safe working environment is maintained, as procedures may involve the handling of harmful substances. Works with the Management Team to support and meet standards required to comply with CQC. Confidentiality: Un-authorised disclosure of any sort of information concerning patients/staff is absolutely forbidden. The duty of confidentiality applies not only to history and treatment details, but also even to the fact that a patient attends the clinic.