Rent Regulation Admin Assistant
| Posting date: | 29 August 2025 |
|---|---|
| Salary: | £14.84 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | Cambridge, Cambridgeshire, CB2 1BY |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Cambridge 5274856 |
Summary
What's involved with this role:
Job Title: Rent Regulation Admin Assistant
Ref: Cambridge 5274856
Pay rate: £14.84 per hour PAYE
Role length: Anticipated 12 months
Working arrangements: Hybrid working
DBS requirement: A Basic DBS is required for this role
The role:
To support the delivery of the Rent Regulation Project by providing tenants with advice relating to any refund owed to them, assisting the Project Manager in ensuring timely and customer-focused service, and contributing to the project's overall success through effective collaboration.
Key responsibilities:
Deliver project objectives, seeking guidance from the Project Manager when needed
Collaborate with the Manager to track and adapt the project plan as requirements evolve
Support ongoing process improvements by planning, monitoring, and evaluating project delivery with the manager
Provide project performance data and analysis as required
Help compile and update status reports to present to managers, departments, Members, and stakeholders where necessary
Identify customers due refunds, verify and record bank details, and update contact info on the Housing Management system as needed
Ensure rent credits are processed promptly and customers are informed of refund timelines
Conduct all refund validity checks in line with refund and debt management policies
Ensure DWP requirements are met and housing benefit overpayments are recovered correctly
Keep accurate records and file documents appropriately for audit readiness
Flag suspected welfare benefit fraud to the relevant team for investigation
Support the Manager in interpreting data, procedures, and policy to communicate key insights
What the client is looking for:
Degree-level education or equivalent experience in project management or project support
Strong analytical skills with advanced Excel proficiency and reconciliation expertise
Knowledge of case management & housing management systems
Experience of working with staff teams to embrace change, maintain high performance and seek to continuously improve services
Committed to delivering high-quality, customer-focused services
Skilled at thriving in fast-paced, time-sensitive environments
Excellent facilitation and active listening skills
Strong interpersonal skills with a talent for building relationships and inspiring teams
Self-motivated, resilient, and effective under pressure
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Cambridge 5274856
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.