Operations Hub SEO Project Lead - Workforce Management Systems Expert
| Dyddiad hysbysebu: | 28 Awst 2025 |
|---|---|
| Cyflog: | £42,614 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Medi 2025 |
| Lleoliad: | North West England, UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 419441 |
Crynodeb
Successful candidates can expect to be involved in a range of the following:
WFM Design and Implementation
Lead the design and configuration of WFM scheduling, skills, and system settings to support operational efficiency and staff wellbeing.
Research and implement underutilised WFM functions to enhance productivity and service delivery.
Develop processes within WFM that mirror current best practices and align with broader organisational standards.
Training and Upskilling
Design and deliver accessible training products for Agents, Supervisors, and OC staff using various media (e.g., Stream, PowerPoint, Word).
Provide one-to-one support and ad hoc guidance to site Team Leaders on WFM queries.
Promote WFM adoption through stakeholder engagement and tailored upskilling sessions.
Data Analysis and Reporting
Analyse WFM outputs to design insightful reports that support operational decisions and project planning.
Provide analytical support to inform project scope, pilot evaluations, and continuous improvement initiatives.
WFM Design and Implementation
Lead the design and configuration of WFM scheduling, skills, and system settings to support operational efficiency and staff wellbeing.
Research and implement underutilised WFM functions to enhance productivity and service delivery.
Develop processes within WFM that mirror current best practices and align with broader organisational standards.
Training and Upskilling
Design and deliver accessible training products for Agents, Supervisors, and OC staff using various media (e.g., Stream, PowerPoint, Word).
Provide one-to-one support and ad hoc guidance to site Team Leaders on WFM queries.
Promote WFM adoption through stakeholder engagement and tailored upskilling sessions.
Data Analysis and Reporting
Analyse WFM outputs to design insightful reports that support operational decisions and project planning.
Provide analytical support to inform project scope, pilot evaluations, and continuous improvement initiatives.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.