Customer Success Manager
| Dyddiad hysbysebu: | 28 Awst 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Up to £30,000 per annum, Hybrid Working at our Amazing Leeds Office, & Great Perks! |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Medi 2025 |
| Lleoliad: | LS12 6LL |
| Cwmni: | thebigword |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 84bfac12632a4e98add9 |
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The Role Unveiled!
As a Customer Success Manager within our Public Sector UK Division, you will play a pivotal role in sculpting relationships, steering revenue growth, and navigating new horizons. In this tight-knit, high-energy department, you'll wield autonomy, contributing directly to our success by engaging with global clients and expanding our reach.
Your Role in Action
- Develop, agree and maintain an account plan for each customer
- Generate sales among customer(s) accounts, including upselling and cross-selling
- Prospect new buying centres (i.e. entities, divisions, departments and geographies) of existing clients that do not currently spend with thebigword
- Make service delivery calls seeking customer referrals
- Cold call new contacts to generate qualified leads and opportunities
- You will be responsible for building, managing and maintaining long-term relationships with thebigword customer(s)
- Daily engagement with your customer(s) to build strong relationships and ensure customer satisfaction
- Assist with any RFP/Tender/Proposal
- Build, maintain and develop internal and external relationships with key stakeholders through effective written, verbal and face to face communication
- Operates as the point of contact for assigned customer(s)
- Makes sure customer(s) receive requested products and services in a timely fashion
- Escalates customer(s) needs and demands to appropriate team/manager/department
- Forecasts and tracks customer account metrics
- Manage projects within customer relationships, working to carry out customer goals while meeting TBW goals
- Coordinate with staff members working on the same account to ensure consistent service
- Delivery of training to end users face-to-face, webinars, over the phone, video conference as appropriate
- Building strong working relationships across the business to enable delivery of the SLA’s within the contract
- Create and maintain all required CRM records
- Be actively aware of work completed for your customer(s)
- Be knowledgeable about revenue and profitability and report accordingly
- Provide best practice solutions to customers – including workflow reviews to ensure best practice workflows are implemented which are efficient and add value
The Perfect Match: Your Skills & Talents
Essential
- Strong influencer with excellent interpersonal skills.
- Adaptable and experienced in dynamic, changing environments.
- Proficient in communicating, presenting, and influencing key stakeholders at all levels.
- Target-driven and motivated to achieve goals.
- Experienced in delivering client-focused solutions.
- Proven ability to manage multiple projects simultaneously with keen attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Strong verbal and written communication skills.
Desirable
- Have proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar.
- Have experience with CRM software.
- Have industry specific experience.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.