Service Delivery Manager

Dyddiad hysbysebu:	28 Awst 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	11 Medi 2025
Lleoliad:	Grantham, NG31 6TT
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B0238-25-0000

Crynodeb

The following details common, key activities that the Service Delivery Manager will complete within the responsibilities of their role. This is not intended to be an exhaustive list but is intended to help support and guide work. Operational and HR management Ensure effective operational administration and workflow processes to enable the smooth running of the Federation and PCN services and programme and delivery of the PCN DES contract and associated schemes, including but not limited to, the Enhanced Access scheme, CDC Physiological Measurements Service, UTC GP provision. Ensure compliance with health and safety policies and procedures / best practice and ensure all staff, contractors, workers and members of the general public discharge them effectively. Oversee the recruitment, induction and training and ongoing management of staff delivering the services for which the post-holder is responsible. Line manager for the Federation staff delivering services for which the post-holder is responsible, including some ARRS roles e.g. clinical pharmacists, paramedic practitioners, MSK Practitioners. Ensure robust HR policies and processes are implemented for Federation and ARRS staff, delivering the services for which the post-holder is responsible. Manage risks, developing contingency plans with Senior Management. Support the Federation and PCN Meetings and ensure that all actions are progressed as appropriate. Governance Work with other key Federation and PCN management to ensure and maintain effective governance processes so that the Federation adheres to the governance structure as set out in the network agreement, and other NHS contracts. Alert other team members to issues of quality and risk. Ensure the completion of audits as required and report the findings to the appropriate person/organisation within any time limits set. Work to ensure equality and diversity legislation is adhered to in Federation and PCN activities that the post-holder is managing. Quality Work with Federation colleagues and Practice Managers to ensure adequate responses to complaints and Learning Events are completed. Maintain a register of Learning Events associated with the services/contracts for which the post-holder is responsible for and work to implement the lessons from these events to minimise risk to the organisation and patients. Use data and population health management / risk stratification tools to understand demand, capacity and activity and drive improvements in patient access, quality and outcomes, operational efficiency and staff experience at work Work with practices to share best practice and improve quality indicators in areas by demonstrating best practice in areas such as IIF etc Performance management & finance Work with Federation and PCN staff to ensure national and local commissioner deadlines are met, or breaches of these deadlines are managed to optimise delivery and minimise risk to the organisation and patients Produce performance and quality reports and systems on the delivery of the Federation schemes / ARRS staff to ensure the delivery of Federation/PCN objectives, indicators and targets. Collate feedback/analysis data to report to the ICB and other organisations as required. Provide and build upon key performance management data, as appropriate, including Investment & Impact Fund (IIF) indicators. Oversee a programme of audits and surveys that support and evidence measures of improvement. Ensure invoices/costs/payments associated with service delivery, are processed in collaboration with the Federation finance team in a timely fashion, identifying omissions, issues and concerns related to payments. Monthly submission of timesheets for payment in a timely manner to ensure the smooth running of employee payments Relationship Management & Communications Work with the Directors to develop an effective communications strategy and ensure effective communication is maintained within the Federation and with commissioners and external stakeholders. Work co-operatively with other PCN managers and member Practice staff and partners as required. Encourage staff to collaborate through sharing information and intelligence. Represent the Federation with partner organisations as required and agreed with the Directors Listen and act on staff feedback from the frontline to build staff trust by adopting a proactive, facilitative approach. Build relationships and facilitate cooperation between practices to support joint working where appropriate. Service development Maintain awareness of opportunities for Federation development including pilot projects for the ICS and work with the Directors to develop business plans / applications where appropriate with approval of the Federation Board. Skills / Knowledge / Experience Operational management skills Analytical skills, dealing with highly complex information from multiple sources, which requires analysis, interpretation and will be used to inform service design. Implementation of business cases and service proposals Financial and resource experience and project budget control Extensive, adaptable Practice Management skills and experience Excellent communication skills and change management experience Ability to deal with confidential and sensitive issues when liaising with team members and other professionals. Capable of working with minimal supervision The ability to travel independently as required Excellent IT skills Values, Behaviours A credible leader by example who is persuasive in introducing new concepts. Approachable, friendly, professional, and passionate about service delivery and project management. Encourages and motivates people to work differently, challenge current practice, allowing positive risk taking and innovation to thrive. Can make decisions that ensure the impact on different people is considered. Acts collaboratively with authenticity, honesty, and integrity to build strong collaborative relationships and connectivity across local communities. Is resilient, and relentless to deliver especially in difficult circumstances. K2 Healthcare promotes the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010.