Customer Service Advisor
| Posting date: | 27 August 2025 |
|---|---|
| Salary: | £29,000 per year |
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Southall, London, UB2 5NB |
| Company: | HR GO Recruitment |
| Job type: | Permanent |
| Job reference: | 271213_1756302408 |
Summary
PERMANENT - CUSTOMER SERVICE ADVISOR - OFFICE BASED - FULL TIME £29,000.00
Due to our continued growth, we're looking to recruit somebody who is passionate about their job & enjoys working within a close-knit team. Our Customer Service Administrators are the first point of contact for our customers & must always maintain the highest level of service. You will work in a fast-paced environment - No two days are ever the same!
Job Role:
- Responsible for the administration of incoming insurance claims
- Booking customers in for estimates & their vehicle repairs
- Provide an exceptional level of customer service, ensuring all enquiries are dealt with quickly and efficiently
- Effectively operate a Bodyshop Management system, maintaining detailed claim logs
- Liaise with our Customers, Work Providers & Insurance companies to provide progress updates on repairs
- Ensure the efficient operation of vehicle movements (in/out)
- Respond to emails in a timely and professional manner
- Take card payments from customers for Sales Invoices
- Take a proactive approach to work & assisting colleagues where necessary
- Dealing with any other ad-hoc tasks as set by Line Manager or Operations Manager
OTHER EXPERIENCE, KNOWLEDGE & SKILLS TO INCLUDE -
- Excellent customer service and interpersonal skills
- A great team player, who can easily build relationships with all departments in the company
- Self-motivated, with a strong work ethic and a positive attitude
- Must be able to prioritise your work in a fast-paced environment and manage a high workload
- Exceptional attention to detail
- Very good written and spoken English is essential
- Excellent IT skills - specifically Microsoft Outlook, Word & Excel
THE PACKAGE & COMPANY BENEFITS -
➢40 hours per week
Monday - Friday (no weekends or compulsory overtime)
➢£29,000 basic salary per annum