Homeless Outreach Case Manager | East Lancashire Hospitals NHS Trust
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £47,810 - £54,710 per annum |
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Blackburn, BB1 3BL |
| Company: | East Lancashire Hospitals NHS Trust |
| Job type: | Contract |
| Job reference: | 7373498/435-CIC-048-25 |
Summary
The post holder will be a key member of the Integrated Neighbourhoodteams, in which you will case manage complex patientwho are homeless or at risk of becoming homeless. They will be responsible for the smooth operation of co-ordinating complex multi-disciplinary team meetings and working as an autonomous practitioner within their specialty area.
The post holder will be the link between primary care and key core provider services within the locality. You will be working withGeneral Practitioners, Practice staff, Community services from ELHT, Advanced Nurse Practitioner(s) (where in post), specialist services and partner professionals and agencies from within and beyond the INT to build high impact partnerships and drive transformation.
You will be developing and promote a case management approach to care and promoting the benefits of coordinated, holistic care for patients and facilitating this process through the facilitation, organisation and planning of multi-disciplinary team meetings. You will need to beappropriately trained to understand holistic care planning and deliverquality patient centred service.
The post holder provides a case management approach for patient with complex need in the community who are experiencing homelessness or at risk of becoming homeless. This post holder will work with the Integrated Neighbourhood team. The post holder will work in the community, assessing patients in the own environments, to provide the best possible patient outcomes. They will ensure collaborative working across divisions, with General Practitioners, partner professionals and agencies to secure care in the community sooner with positive outcomes for patients with complex needs.
The post holder will provide the leadership, direction, for effective and efficient service delivery and will support the manger in the delivery of strategic and organisational initiatives and priorities, and reducing avoidable bed days/admissions, whilst maintaining high standards of clinical practice and professional conduct.
Car driver with access to a vehicle is essential
Please refer to job description for full details.
Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people of East Lancashire and Blackburn with Darwen.
The organisation puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice.
We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
1. Work within the model of the INT, providing leadership and support on the matters relating to admission avoidance and the transfer of care.
1. Work closely with all services. Integrating working practices to streamline processes, share knowledge; and benefit patient experience andoutcomes.
1. Contribute to the development and provision of a responsive and proactive neighbourhood locality based approach to the prevention of avoidable hospital admissions. To identify and mobilise interventions to reduce risk and maintain patients in the community and supporting them find appropriate accommodation working alongside our housing colleagues and partner services.
1. Act as a resource and first point of contact forclinicians. To help improve communication and consistency of care for patients receiving a number of different services and or requiring additional support to minimise risk of admission as identified by risk profiling, case finding and local intelligence.
1. Ensure the coordination, planning and delivery of regular multi disciplinary team meetings happens.
1. Chair complex multidisciplinary meetings, ensuring all documentation is recorded regarding outcomes, facilitate the process of agreeing a case manager and case management approach.
1. Support case managers in setting up of meetings and liaising with appropriate services and the patient and carers where relevant.
2. To utilise clinical expertise to facilitate care closer to home and promoting a holistic, multi agency response to case management to meet the patients needs.
9.Engage proactively with key stakeholders (for example General Practitioners, Advanced Practitioners, the Integrated Neighbourhood Teams, specialist services, Social Services, independent/ private sector providersand ICAT/ IHSS) to identify patients who require supportive intervention and case management to prevent avoidable hospital admission and enable safe quality of acre to those individuals.
1. To follow the progress of those patients identified on case management registers from the localities who are admitted to acute care and support an early transferto community oncethe patient’s condition has stabilised, liaising withhospital staff and members of the integrated team and key partners to reduce the risks associated with transfer of care.
1. To assess, receive and review data regarding patients who regularly attend/ are admitted to acute care, liaising with patients; and relatives/ carers as appropriate; the integrated neighbourhood team and key stakeholders to develop a holistic case management approach to support individuals to remain independent and prevent avoidable readmission.
1. To be involved with and support the development and on going maintenance of data management systems.
1. Contribute to the development and implementation of systems and processes that ensure the needs of disadvantaged groups are identified and progressed.
1. Contributetotraining and/or development activities within and beyond the Division to raise awareness of community provision, capacity and capability.
1. Actively promote a focus on self-care/management to reduce reliance on services and increase levels of independence within the patient population.
1. Work in collaboration with the integrated neighbourhood team to provide information, prepare patients and their families/ carers for changes in the patients’ condition and actively encourage and support decision making and choice for end of life care including the use of fast track and CHC processes.
1. Prioritise and manage own workload to ensure responsive care/interventions by staff with the level of skill and competence to meet patient need and provide advice and support to team members regarding the care/ management plan.
1. Responsibility for the post holder to ensure the smooth running of the MDT meetings occurs and meets planned objectives.
1. Ensure own leadership style facilitates effective communication, collaboration and motivation of staff and partners to promote an integrated and holistic approach to the management of future care for patients and carers.
This advert closes on Wednesday 10 Sep 2025