Tenancy Administrator
| Dyddiad hysbysebu: | 27 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Medi 2025 |
| Lleoliad: | Luton, Bedfordshire, LU1 3LU |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | The Housing Network |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ATR0231_1756289569 |
Crynodeb
Job Overview:
To on-board and manage a portfolio of new properties. You will be responsible for maintaining communication and building relationships with landlords, managing agents and clients in order to assist The Housing Network in its mission to provide "more than a roof" and deliver 10,000 units of safe and inspiring accommodation.
Responsibilities & Duties:
Reporting to the Delivery manager, the role requires you to be responsible for handling the entire on-boarding process when bringing on new properties. You will manage your own portfolio and will be required to organise and oversee the process from beginning to end to ensure our occupants are provided with a safe and compliant home.
The role also requires you to negotiate tenancy terms, draft tenancy agreements and organise property compliance inspections to ensure all properties meet company standards.
Other tasks may include assisting colleagues within the department.
You will be responsible for maintaining communication with landlords, managing agents and clients.
Key Functions and Duties:
- Liaising with landlords, agents, clients, and other departments within the company
- Answering calls and managing high email levels
- Answering general queries from landlords and clients
- Negotiate tenancy terms
- Organising pre-tenancy inspections and managing the diaries of our field staff
- Assessing and occasionally organising compliance documents
- Coordinating key collections
- Making payments to landlord and contractors
- Data entry into excel spreadsheets and company systems
- Ad-hoc tasks as requested by colleagues in the team and other departments
Personal Characteristics
Skills
The role holder must have the following skills:
- Ability to prioritise workload
- Be highly organised and able to meet tight deadlines
- Able to work well under pressure and in fast paced environments
- Confident and literate communicator
- Ability to solve problems
- Good at multi-tasking
- Motivated to help grow a department
- Able to work alone and part of a team
- Competent with modern technology and apps
- Competent on Microsoft office applications
Behaviour:
The role holder must demonstrate the following behaviours:
- Methodical in approach to ensure everything is done accurately and comprehensively
- Keen to support colleagues and ensure business is working cohesively and to the same objectives
- Keen on strong compliance culture
- Able to work without direction
- Adaptability and being prepared to help out if circumstances require
- We would expect you at all times to:
o act with integrity
o act with due skill, care and diligence
o act with professionalism
o be open and co-operative with colleagues
o act with compassion to those both within the Company and those who we support in the accommodation
Knowledge
The role holder must:
- Be knowledgeable and have a strong understanding of safety compliance within the private rental sector.
- Have a basic knowledge on the on-boarding process within residential lettings.
- Have a lettings/ property management background.
- Have a good understanding of customer service.
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