Band 3 Clinical Services Administrator - South Wilts PCLS
| Dyddiad hysbysebu: | 27 Awst 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Medi 2025 |
| Lleoliad: | Salisbury, SP2 7FD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9342-25-0818 |
Crynodeb
Liaise with a wide range of services, both internal to the organisation and external. Providing administrative support to South Wiltshire Primary Care Liaison team. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. The arranging and negotiation of various meetings including those with other agency involvement. Negotiating diary conflicts and competing priorities as appropriate. Exchange verbal and written information with patients, staff and carers relating to appointments, clinic outcomes and meetings etc. Provide and receive routine and complicated information, including dealing with enquiries from external services and the public. This may include sensitive information. The provision of and updating of patient notes, collation of information for transfer of care etc. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitating the administration processes for the Team meeting. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings etc. Escalating issues to the Lead Clinical Services Administrator as appropriate. Arrange meetings and appointments for members of the team including the scheduling of:Clinical Staff Clinic Appointments.Pool Car Bookings.Room Bookings.Other bookings as required. Arranging and rearranging as appropriate clinics, appointments etc. Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system. Produce confidential correspondence on a frequent basis. Supporting the Team/Service Manager with the Administration of meeting and reports etc. Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed. Take and distribute formal minutes as necessary. Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met. Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.