Digital Media Assistant
| Dyddiad hysbysebu: | 26 Awst 2025 |
|---|---|
| Cyflog: | £27,898.00 i £30,615.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27898.00 - £30615.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Medi 2025 |
| Lleoliad: | St Asaph, LL170JG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | H9050-25-2578 |
Crynodeb
The Digital Media Assistant will provide high quality, comprehensive digital, communications and administrative support to the Digital Media Officer and Communications Team. The postholder will establish and maintain the infrastructure necessary to support the Communications Team in meeting its digital objectives and targets, this will include the development of systems and processes within communications to monitor performance against indicators and develop plans for continuous improvement of the Health Boards internet, intranet and social media channels. The postholder will also be responsible for organising and managing meetings and Content Management Systems (CMS) training events and preparing suitable materials to support these events. They will maintain effective administrative systems to respond to requests for digital support and training from staff. They will co-ordinate the development of the Digital Media Strategy and workplan. They will communicate with organisations and individuals from outside of the Health Board, ensuring confidentiality is maintained where necessary, and acting with tact and diplomacy when dealing with sensitive or contentious issues. DUTIES AND RESPONSIBILITIESThe post holder will be the BCUHB Digital Communications point of contact for the co-ordination and development of the structure, content, functionality and navigability of the Health Boards internet, intranet and other websites including ensuring that all out of date material is removed or replaced. Organise, schedule and participate in meetings and Content Management System (CMS) training events, ensuring that;- attendees are informed- a venue is organised, with refreshments if required- any relevant documents are prepared and circulated prior to the training- take minutes, ensuring that discussions and decisions are accurately recorded and the minutes distributed promptly. Produce and present documents e.g. detailed digital analytics reports, statistical information, graphics, and templates. Make decisions within own area of authority or refer to Digital Media Officer or Head of Communications or appropriate person / department. Exchange sensitive/confidential information with senior managers, maintaining confidentiality according to BCUHB and Statutory requirements. Use complete discretion in the management of enquiries, queries, and requests. Exercise independent judgment and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person. Populate and update the intranet, internet and social media channels.Populate and maintain the Digital Media Calendar under the direction of the Digital Communications Officer. Be responsible for the day to day management of content for the intranet and internet, ensuring it is accurate, high quality and up-to-date and it suitable for the needs of its audiences.Produce weekly, monthly and annual reports on web traffic, video metrics and social media usage. Work closely with the Communications Team providing comprehensive administrative support. This will include: managing incoming and outgoing mail including on social media, preparing letters and reports using Microsoft Office packages, maintaining electronic and paper filing systems, and ordering goods and services in line with procedures.. Provide administrative support on projects required by the Digital Media Officer and where appropriate the Information Governance Team. Research and collate requested data from Senior Members of staff and analyse/organise as required, producing analytical documents to display results.Develop and control administrative systems to assist with the management of Communications Team workload and responsibilities.Establish good levels of communication and liaise with other administrative officers and secretaries across BCUHB departments and other health boards. Provide a point of contact for enquiries, handling incoming/outgoing communications/sensitive data/issues from Welsh Assembly Government officers, Senior Managers, staff, other organisations and the public in a professional manner, answering queries, telecommunications within own area of authority or refer to appropriate person/department. This will require a high degree of tact and diplomacy. Coordinate the Communications Team diaries including scheduling and rescheduling of appointments. TrainingThe post holder will:Participate in the PDR process, identifying own training requirements for continued personal development. As part of self-development, continuously update knowledge of new digital trends and maintain and improve knowledge and competence by taking part in appropriate courses and training.Demonstrate duties within own area of responsibility to colleagues and new starters as appropriate. Other dutiesUndertake such other duties as may be required from time to time, commensurate with the post.