Senior Technical Application Support Officer
| Dyddiad hysbysebu: | 26 Awst 2025 |
|---|---|
| Cyflog: | £31,049.00 i £37,796.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31049.00 - £37796.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Medi 2025 |
| Lleoliad: | 317 Trustwide, NE7 7DN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9317-25-1178 |
Crynodeb
At present the applications that will be covered by the Application Support Team include Oracle Cerner Millennium products, SystmOne and ICE.The successful applicant will have the ability and attention to detail that will optimise the development, maintenance, user configuration and support documentation of eRecord. They will also have the ability to identify and resolve problems that may arise with the eRecord applications. Job Purpose Band 5 The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date. The incumbent will be part of a team set up to support the various applications that make up the Trusts eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, senior application support officer will be responsible for being the Trusts subject matter expert in a few applications and for ensuring that a junior is appropriately trained to provide backup coverage in the event of short absences. At present the applications that will be covered by the application support team include Cerner Millennium products and Citrix. The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes: o Development and maintenance of user documentation o Development and maintenance of configuration and support documentation o Maintenance of records regarding the release and version status of the eRecord applications o Configuration of applications and their data stores to meet the needs of the Trust and the application users o Providing expert advice and guidance on the opportunities offered by the eRecord applications o Planning and contributing to the setup, testing and deployment of new or updated versions of eRecord software o Leading the process of identifying and resolving systemic problems with applications o The post holder will be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required. Band 4 Salary £27,485 - £30,162 per annum The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date. The post holder will be part of a team set up to support the various applications that make up the Trusts eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, the Junior Application Support Officers are expected to understudy and back up the work of senior application support officers. They will be working toward becoming the Trusts subject matter experts in a few applications and for ensuring that they are available to provide assistance and backup coverage in the event of short absences. At present the applications that will be covered by the EPR Development Team include Cerner Millennium products, ICE and SystmOne. The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes: Development and maintenance of user documentation Development and maintenance of configuration and supportdocumentation Maintenance of records regarding the release and version status of the eRecord applications Configuration of applications and their data stores to meet the needs of the Trust and the application users Providing expert advice and guidance on the opportunities offered by the eRecord applications Contributing to the setup, testing and deployment of new or updated versions of eRecord software Assisting in the process of identifying and resolving systemic problems with applications The post holder may be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required