Group Exercise Operations Assistant
| Posting date: | 25 August 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 24 September 2025 |
| Location: | London, SW3 6AP |
| Company: | Third Space |
| Job type: | Permanent |
| Job reference: | 1369015048 |
Summary
We’re now looking for a Group Exercise Operations Assistant to join the pre-opening team at Third Space The Whiteley. This is a unique opportunity to play a key role in launching our newest club, supporting our Group Exercise Manager and helping us deliver outstanding service and operational excellence from day one.
What you’ll do
- Support the Group Exercise Manager with the day-to-day running of the department
- Deliver group exercise classes in line with Third Space standards and values
- Act as the main contact for class instructors, supporting inductions, processes and communication
- Manage last-minute cover requests and ensure accurate class attendance reporting
- Handle member engagement tasks including NPS follow-up calls and no-show outreach
- Ensure studios, workout zones and equipment are maintained to the highest standard
- Support in planning and delivering special events, marketing activity and community initiatives
- Drive performance by meeting KPIs such as class attendance, operational standards and member satisfaction
What you’ll get
- The chance to be part of the pre-opening team at our most exciting new club opening
- A varied role where no two days are the same, combining teaching, service and operations
- Exposure to a network of industry-leading instructors and fitness experts
- Ongoing training, development and education to grow your skills and career
- A collaborative team environment where your input and ideas are valued
- Complimentary membership for you and a family member or friend, with full access to our world-class facilities
What we expect
- Minimum Level 2 fitness qualification
- Experience in a customer-focused role, ideally within fitness, leisure or hospitality
- Strong organisational, administrative and communication skills
- A passion for group exercise – both teaching and participating