Governance and Complaints Assistant
| Dyddiad hysbysebu: | 22 Awst 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Medi 2025 |
| Lleoliad: | York, YO1 7NP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3630-25-0013 |
Crynodeb
Assist in logging, tracking, and categorising complaints through the company's complaints management system. Contact patientsdirectly to acknowledge complaints, gather additional information, and provide updates on the resolution process Liaise with relevant departments to ensure complaints are addressed and resolved promptly. Ensure that complaints are handled in compliance with company policies and relevant regulatory requirements. Prepare and maintain reports related to complaint trends, resolutions, and patient feedback. Help coordinate significant event meetings and record minutes. Governance Support: Assist in the preparation and maintenance of governance documentation, including policies and procedures. Support the team to be up to date with training ensuring compliance with internal governance frameworks and external regulations. Help coordinate governance meetings and record minutes. General Administrative Support: Provide administrative support with Governance and Complaints, including scheduling meetings, organising documentation, and maintaining filing systems. Assist in the creation of presentations and reports related to complaints and governance matters.