Customer Service Co-ordinator

Dyddiad hysbysebu:	21 Awst 2025
Cyflog:	£13 yr awr
Oriau:	Llawn Amser
Dyddiad cau:	20 Medi 2025
Lleoliad:	Stonehouse
Gweithio o bell:	Ar y safle yn unig
Cwmni:	RE Personnel
Math o swydd:	Parhaol
Cyfeirnod swydd:	CSC210825DP-22670

Crynodeb

Customer Service Co-ordinator

Location: Stonehouse, Gloucester
Hours: 08:30–17:00
Salary: £27,000 (£13ph)
Start Date: ASAP
Contract: Permanent (Temp to Perm)

About Us
We are a family-owned dairy manufacturing business, supplying high-quality products to customers across the UK, EU, and worldwide. We pride ourselves on exceptional service, reliability, and strong long-term partnerships.

The Role
We are seeking a proactive and detail-oriented Customer Service Co-ordinator to join our team. In this role, you will manage the end-to-end order process, ensuring excellent communication and service for customers while supporting the smooth distribution of products both domestically and internationally. This is a fantastic opportunity for someone looking to develop their career in customer service and logistics within a supportive and growing business.

Key Responsibilities

• Process and manage customer orders on SAP, ensuring accurate communication to production and relevant teams.

  
  

• Oversee the full order process, maintaining high levels of customer engagement and satisfaction.

  
  

• Liaise with hauliers, freight forwarders, and internal teams to arrange and track shipments across the UK, EU, and Rest of World.

  
  

• Prepare and manage export documentation (e.g. bills of lading, health certificates, certificates of origin).

  
  

• Review and approve invoices, ensuring accuracy of charges.

  
  

• Handle customer enquiries, providing resolutions and escalating issues when required.

  
  

• Produce reports, analyse data, and provide insights to support continuous improvement.

  
  

• Support the development of efficient export and distribution processes.

  
  

  Skills & Abilities

  • Strong background in customer service with excellent communication skills.

    
    

  • Highly organised with the ability to manage multiple priorities in a fast-paced environment.

    
    

  • Proficient in ICT systems including Excel, Word, and SAP/databases.

    
    

  • Analytical mindset with attention to detail and problem-solving ability.

    
    

  • Team player with a proactive and positive approach.

    
    

  • Knowledge of export legislation and processes (training provided if required).

    
    

    Knowledge & Experience

    • Previous experience in customer service, logistics, or supply chain.

      
      

    • Experience with exports, shipping, or freight forwarding is an advantage.

      
      

    • Familiarity with incoterms and international shipping documentation (desirable but not essential – full training provided).

      
      

    • Experience of producing accurate reports and handling data.

      
      

      What We Offer

      • A supportive, friendly, family-run business environment.

        
        

      • Training and development opportunities, particularly in export processes.

        
        

      • Long-term career progression potential.

        
        

      • Competitive salary and benefits package.

        
        

        How to Apply
        Please send your CV and cover letter to IsobelH@rerecruitment.com

        COM1