Administrative Supervisor
| Dyddiad hysbysebu: | 21 Awst 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Awst 2025 |
| Lleoliad: | Ormskirk, L39 2AZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9409-25-0715 |
Crynodeb
KEY DUTIES Administration/Clerical Duties Provide an efficient and effective clinic reception service, coordinating and taking responsibility for the day-to-day running of the area, ensuring that the clinic reception areas and telephones are not left unattended during normal working hours. Liaise with Clinicians to ensure the smooth running of the clinic. Liaise effectively with the staff to support the provision of seamless service across the department. Ensure that timely and effective communications are maintained at all times. Provide support and guidance to other team members in dealing with enquiries and offer non-clinical advice to patients, staff and GP surgeries. This may require tact and persuasive skills when resolving problems or difficulties when there is a need to overcome barriers to understanding. Assist Administration Supervisor in keeping record of rotas and time keeping. Support in maintaining and ensuring the continued quality assurance audits are completed in the time scale, (undisposed clinics, waiting list entry, outpatient procedures). Mentor and help train new Administration Assistants on the day-to-day activities of the Department. Deputise in the absence of the Administration Supervisor for all enquiries in respect of service. Ensure 18-week pathways process is adhered to. Make follow-up appointments as required ensuring all departmental instructions are adhered to. Arrange ambulances or transport for appointments if required. Rearrange appointments from cancellations and non-attendance. Input patient attendances and outcomes onto the computerised Hospital Information system/systems. Deal with non-attenders (DNAs) in accordance with the Trusts Policies and Procedures. Provide a reception service for outpatient clinics. To deal with patients and their relatives in a friendly and sympathetic manner. Respond to enquiries in a positive and helpful manner and deal with telephone enquiries as they arise. Direct patients to correct departments. Deal with complaints on a first line basis or refer to the relevant department / member of staff. (NB - May occasionally experience stressful or distressing situations). Liaise with other Trusts. Comply with Trust and Departmental Policies and Procedures. To meet departmental targets as set by the Departmental Manager Confidentiality To be aware of Records Management, Information Governance, Caldicott, confidentiality and data protection. Key Result Areas Take part in Trust appraisal process, agreeing objectives and a personal development plan annually. Ensure patient activity is recorded real time on relevant Trust Information System Liaise with consultants, wards, secretaries and other departments to ensure good communications exist within all areas of the Trust. Participate in and assist in outpatient audits. A flexible approach to working is needed as part-time staff will be expected to cover at times of absence up to full-time, in order to meet the demands of the service