Resolution Manager
| Dyddiad hysbysebu: | 20 Awst 2025 |
|---|---|
| Cyflog: | £44,485.00 i £52,521.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £44485.00 - £52521.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Medi 2025 |
| Lleoliad: | Wallington, SM6 0DX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9282-25-0782 |
Crynodeb
For further information please refer to the job description and personal specification To lead and manage query management responsibility within Private Care to drive service improvements across the Billing and Credit departments. To provide regular performance reports to senior management, reflecting the teams progress and achievements. To develop and implement action plans in alignment with Trust policies to address Private Care billing and credit control activities, ensuring targets are met. To assist in identifying areas for service improvements and promote a strong information culture by providing support to staff as needed, while serving as an ambassador for high-quality information within Private Care to effectively meet the service's needs to minimize the risk of future debt related to private patients. To encourage effective communication and assist in sourcing the necessary information to address internal requests and queries within Private Care. To collaborate closely with the Private Care Commercial, Operational, and Clinical teams, ensuring that data reporting is accurate, timely, and supports the operational and financial performance. To maintain an in-depth understanding of the clinical, operational and financial pathways at Royal Marsden, enabling the validation and audit functions to be performed to the highest standard. Lead System Development: You will take the lead in designing, implementing, and optimizing a new query management system. This includes evaluating current processes, defining clear objectives for improvement, and creating a centralized system for managing sponsor queries efficiently. Process Improvement: You will identify and focus on key initiatives to improve efficiency, such as automating query routing and creating a self-service portal for sponsors. You'll also continuously improve the system through feedback analysis and by ensuring operational changes improve the accuracy of private care charging.