Outpatients Booking Assistant | Epsom and St Helier University Hospitals NHS Trust
| Dyddiad hysbysebu: | 20 Awst 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £29,651 - £31,312 pa incl HCAS Outer pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Medi 2025 |
| Lleoliad: | Carshalton, SM5 1AA |
| Cwmni: | Epsom and St Helier University Hospitals NHS Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7431999/343-7058247-FM-SC-R-VCG |
Crynodeb
We are looking for an enthusiastic individual to join our team in the Outpatients Booking Centre
The post holder will be part of a team that arranges patients outpatients appointments across the Trust and deal with patients/relatives telephone enquiries via our Outpatient Call Centre based at St Helier Hospital regarding appointments. He/she will offer a choice of dates and times for appointments and reschedule appointments as and when necessary. They will also offer a service to GP's who wish to make enquiries about an appointment.
The post holder will make appointments and deal with questions primarily via telephone, but also email and online.
When booking appointments a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.
To use a variety of communication styles to ensure effective telephone communication to all patients; this includes working with those who may have difficulties in communication, who are vulnerable, and from a range of cultural backgrounds.
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
This advert closes on Wednesday 3 Sep 2025