GP Enhanced Access Team Lead

Dyddiad hysbysebu:	20 Awst 2025
Cyflog:	£30,000.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£30000.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	30 Medi 2025
Lleoliad:	Sutton, SM1 4DP
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A2700-25-0049

Crynodeb

Manage and support a EA staff at any one time to ensure quality standards are met at all times Ensure the smooth running of both the Enhanced Access Service Fill the scheduled rota with the necessary staff required for each EA site Liaise with Agencies & pool staff to fill all vacant sessions. Confirm all shifts with the relevant booked staff ahead of their session. Maintain correct data across different platforms. Rota and sessions should be synchronised on Lantum, Emis and Teamnet. Create corresponding sessions on Emis once Clinical Staff are confirmed. Update shifts accordingly on Lantum for pool staff. Check clinics on a daily basis to see if patients are booked and sessions filled Liaise with service managers for up-to-date information Allocate tasks to Site Administrators to fill vacant sessions. Act as a central point of contact for external trouble shooting/crisis management, including out of hours service sites Collate data reports for services as required by management and commissioners Complete protocols, templates for computer input on EMIS Implement mandatory and personal development training for staff Monitor staff sickness in accordance with the sickness policy, carry out 1:1 return to work interviews, and take appropriate action (with the support of PCNs HR team) when trigger points are breached. Responsible for the agenda, minute taking and circulation of non-clinical meetings for reception Review and approve invoices from Lantum and suppliers Audit HUB usage and respond to queries Participate in recall of patients Ordering, updating and keeping stock levels To ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed. Use appointments analysis software to compile monthly activity including DNAs Learn and use medical terminology Ensure appropriate posters and leaflets are displayed Conduct and assist with clinical and non-clinical audits Assist in reception duties when required Ensure all equipment is serviced and maintained regularly in line with procedures Implement and monitor all Health & Safety requirements, e.g., infection control To undertake work to support CQC compliance in regard facilities, documentation and the service e.g., SOP, Business Continuity Plan, Reporting. To be considered for this exciting role you must have: Reception or customer care experience is essential Experience using: EMIS, Accurx, DART, ERS Ability to lead and manage a team The person must be an excellent communicator both spoken and written Must have PC skills will be able to use basic Word, Excel and e-mail Must be able to work within processes/procedures Should be personable, polite and patient Needs to maintain confidentiality and data security Needs to apply common sense when dealing with situations which do not fit the norm Must be adaptable and comfortable dealing with changing priorities Must be flexible to work different shifts as required by business needs Must be a team player Health & Safety The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to): Ensure job-holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/corrective action where needed Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) Routine management of own team/team areas, and maintenance of work space standards Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate EQUAL ACT 2010 PCNs will not tolerate discrimination relating to race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition CONFIDENTIALITY Your attention is drawn to the confidential nature of information collected within the National Health Service. The unauthorised use or disclosure of patient or other personal information is regarded as gross misconduct and will be subject to the PCNs Disciplinary Procedure and could result in a prosecution of an offence or action for civil damages under the Data Protection Act 2018. JOB DESCRIPTION This job description will be subject to discussion and review and changes in the job description may be made, by agreement, at any time.